Store Support, Customer Service Rep

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support non-sales functions to ensure customer satisfaction and smooth store operations.
• Assist customers in the lot or provide administrative services as needed.
• Direct customer or vendor interaction when required.
• Direct customers to store departments or merchandise; answer questions on product order status.
• Handle cash management or program compliance as applicable.
• Collaborate with other Associates, vendors, and carriers; work with little/some supervision.
• Maintain detail orientation and effective time management; contribute to store-specific business objectives.
• Demonstrate integrity at all times and respond to operational concerns of all associates.
• Possible specific roles include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Employment type:
  
  Full-time