Executive Director of Operations

Effortlessly lead and manage under pressure. Possess the capacity to think strategically and implement strategic initiatives.

• Ability to plan, coordinate, train and implement.
• Review and modify office operating performance and report operating results. Ensure an emphasis on customer service, continuous improvement, and measures as well as accountability for service levels.
• Be able to analyze customers, understand competitor's sales strategies and product characteristics, tap sales opportunities, and formulate sales plans with the Senior Vice President of Northern Region.
• Assist in development and administration of budget in relation to assigned account.
• Facilitates teamwork and the implementation of progressive change.
• Serves as a key point of customer management contact to ensure the delivery of high-quality customer service for assigned account; evaluates service quality and initiates any necessary corrective action in a timely manner.
• Coordinate with internal departments at all levels including management, peers, and staff to ensure consistency of services throughout all contracts.
• Evaluate business and employee performance via data-driven metrics.
• Interface closely with regional management.
• Foster a continuous improvement culture within the organization. This will include assessing and creating plans for improved processes and innovative technologies on a sustained basis.
• Maintain and reinforce the company brand to attract a following of targeted connections and relationships
• Utilize lead generation tools and social media resources to continually expand your network and sales pipeline
• Strategically coordinate schedule/travel to optimize client meetings throughout the territory
• Conduct all business with the highest of ethical and professional standards, maintaining the highest standards of integrity and trust with both internal and external
  
  The ideal candidate possesses exceptional communication and relational skills, and at least 5 years outside sales experience with a service product in a B2B environment. Preferred candidates have experience selling to our targeted vertical markets and buyers. In addition, we seek the following:
• Demonstrated ability to work collaboratively in a team environment to identify and resolve challenges
• Possess the self-discipline and self-leadership necessary to identify and pursue opportunities with autonomy
• Proven track record of excellence in sales activity (awards, top rankings, etc.) using consultative sales techniques and exceptional service delivery through proven client relationships
• Exceptional interpersonal and communication skills, including solid writing skills
• A true hunter with the ability to leverage social media and professional networks (i.e. Linked In) to prospect and follow up with consistency. Attend professional networking and community events when appropriate
• Experience using a formal, defined sales process, and proficiency in CRM applications and MS Office programs (Word, Excel and PowerPoint),
• Strong organizational skills with ability to strategically plan sales calls, sales presentations and cold calling
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery time frames
• Ability to travel throughout all areas of the territory, including some overnight travel

First Coast Security is an Equal Opportunity / Affluentative Action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce