Bilingual Financial Counselor

Southern Bancorp is a Community Development Financial Institution (CDFI) that serves predominantly underserved communities, combining traditional banking and lending services with financial development tools and public‑policy advocacy. Our mission is to build wealth for low‑net‑worth and un(der) banked populations, with a particular emphasis on Black, Brown, and other marginalized individuals.

Work in SBCP’s Asset Development Department to provide comprehensive financial counseling, coaching, and education. The role focuses on helping customers increase savings, reduce debt, improve credit, and access capital/credit. The financial counselor will also recruit participants for and facilitate SBCP’s wealth‑building programs.

• Provide one‑on‑one financial counseling using in‑person and digital tools.
• Offer prompt, efficient, friendly service with an emphasis on problem‑solving.
• Analyze current financial conditions and build outcomes‑based action plans for customers and third‑parties.
• Maintain extensive product knowledge for SBB and SBCP financial products.
• Assist customers in accessing SBCP and SBB products to achieve their goals.
• Deliver group learning sessions online and in‑person on financial skills.
• Build and maintain relationships with the community to attract targeted customers.
• Develop new clients and partners through community outreach to raise awareness of SBCP’s lending products and services.
• Use business‑development techniques to grow a client base for asset development services and lending products.
• Manage a reciprocal referral network with SBCP and SBB lenders.
• Utilize digital platforms to collect and track data, key performance indicators, and report metrics.
• Assist with grant and certificator reporting as needed.
• Complete all required training and continuing education for certifications.
• Perform other related duties as required or assigned.

• Bachelor’s degree or equivalent with a minimum of five years in a credit or financial counseling role.
• HUD housing counselor certification required (must be obtained within six months of hire).
• Accredited Financial Counseling certification (via Association for Financial Counseling & Planning Education) required or coursework begun within sixty days of start date.
• Strong prioritization, detail orientation, organizational and independent‑work skills.
• Excellent oral and written communication skills.
• High analytical ability.
• Strong customer‑relations skills and problem‑solving judgment.
• Valid driver’s license, vehicle, and insurance coverage; ability to travel within markets.
• Proficiency in Microsoft Office, project‑management tools, and CRM systems.
• Fluency in English and Spanish.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Financial impact
  • 401(k)/Roth plan with immediate eligibility and up to 6% employer match
  • Employee stock ownership plan
  • Discounted rate on primary home mortgage
  • Credit and housing counseling and free financial education tools for customers and employees
• Health benefits
  • No deductible medical insurance plan
  • Dental and vision insurance
  • Employer‑paid life and long‑term disability insurance
  • Flexible Spending Accounts
• Well‑being
  • Paid holidays and paid time off
  • Bonus plan
  • Merit‑raise opportunity
  • Employee reward and recognition programs
  • Community service opportunities

Southern Bancorp is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with disability. Reasonable accommodations may be made for individuals with disabilities.

As a Community Development Financial Institution, Southern Bancorp encourages applications from individuals whose identities align with those of the communities we serve, including racial and ethnic minorities, people from working‑class backgrounds, women, LGBTQ+ persons, and other marginalized groups.