Offshore Operations & Practice Manager - Netsuite

Offshore Operations & Practice Manager - Netsuite

AMZUR

ROLE EXPECTATION
Offshore Operations & Practice Manager - Net Suite
About Amzur
Bringing People, Processes, Technology, and Culture Together Amzur Technologies, Inc. (Amzur) is an award‑winning, ISO 9001:2008 certified company based in Tampa, FL, serving customers across the globe. Our main focus is on IT services that help SMB companies accelerate their business growth. We operate as a trusted IT partner at every stage in our customer’s digital transformation journey and specialize in simplifying IT transformation.

With employees and teams spread across the U.S. and India, we are able to deliver the right talent and highly targeted products and services for our customers. With offices in Vishakhapatnam and Hyderabad, and an employee strength of 400+, we can respond quickly to customer needs with niche technology capabilities and deep domain expertise. To meet our growth strategy and expansion, we are looking for engineers who not only bring a technical bent of mind, but also are willing to learn and be agile.

We believe that while technical knowledge is important, our focus is on building a talent group for tomorrow. Those who come with a positive attitude, quick grasp, ability to cut across roles and technologies, learn fast, and overall smarts can thrive here. The first five years of learning will set you up for key lead roles in Amzur, and this mindset will help you grow with us.

Instead of only seeking a competitive salary and a great company name, if you can be part of a mid‑size, growth‑hungry organization like us, we can make a big difference to our customers and to our own career growth. You will catch up and level with the best people in Amzur. We believe in constructive competition and collaboration. You can expect to be part of a dedicated and highly driven team that values innovation, customer service excellence, integrity, collaboration, and passion.

Offshore Operations & Practice - Net Suite Practice

Position Title — Sr. Manager / Manager
- Offshore Operations Net Suite Practice

Location — Visakhapatnam / Hyderabad / WFH Flexibility

Work Timings — Should be flexible and available to work with India and US times

Experience — 12–15 Years

Education / Certifications — B Tech / M Tech / MCA – Deep exposure in Net Suite Practice, Implementation and Deployment

AMZUR INFOTECH is looking for a highly effective Net Suite Practice Manager to join our dynamic and dedicated team. In this role, you will utilize your experience to improve AMZUR INFOTECH’s profitability in technology implementations while improving the expertise, hands‑on implementation guidance, and project management leadership. To succeed in this position, you will need to provide exceptional service to practice team members and clients, while meeting target utilization and profitability goals for the Net Suite practice.

• Manage the practice and orchestrate resource balancing to achieve team‑based profitability and other KPIs.
• Responsible for effective management of consulting practices P&L.
• Participate in annual consulting practice planning budget.
• Monitor practice pipeline/capacity with sufficient foresight to drive intended resource utilization and productivity.
• Maintain a thorough understanding of AMZUR INFOTECH’s strategic initiatives and correlate practice goals accordingly.
• Work with project team members and PMO to proactively manage risks and client expectations through all phases of project implementation.
• Provide solution architecture and design consulting services.
• Participate in pre‑sales activities including introductory calls, product demonstrations, scope/deliverable/milestone identification, project estimation and proposal review.
• Collaborate with the sales team to effectively transition new clients into consulting practice.
• Instrumental in transitioning completed client projects to AMZUR INFOTECH Customer Care team for ongoing support.
• Collaborate with Project Managers and Account Executives to remedy client satisfaction issues that may occur during engagement, serving as an escalation point when required.
• Continuously mentor Consulting Managers and all levels of consulting resources to define career paths and achieve personal/professional goals. Conduct quarterly performance reviews.
• Assist with management of AMZUR INFOTECH Partner Program. Foster relationships with designated partners and strategize to obtain adequate training and certification.
• Participate in vertical‑specific industry events to drive market presence, foster client relationships, and generate/nurture leads around roadmaps, new functionality and licensing models.
• Organize user conference presentations to demonstrate AMZUR INFOTECH knowledge and expertise in designated areas.
• Timely completion of deliverables.