Customer Support Specialist; Tax Prep

We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards.

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our client’s mission and goals by sharing our know-how, skills and knowledge. We strive to attract and retain the brightest people and offer different job experiences with a full range of challenges and rewards. We take pride in being an equal opportunity employer.

Working with Yakshna gives you the opportunity to develop your knowledge, skills, and abilities. Additionally, you can build a network of peers, mentors and advance your career! We offer exciting opportunities to work with leading industry experts, business consultants and IT specialists across large government and private sector companies. The people who work in Yakshna are as diverse as our services.

We recognize the crucial importance of each individual to our success and offer competitive compensation, comprehensive benefits and innovative training.

Opportunities here exist across many services and across many US states.

Nov 09 2026

Job Title

Job Description

950902 Customer Support Specialist (Tax Prep Experience)

Yakshna Solutions, Inc ., (YSI)is a CMMI Level 3 assessed, ISO 9001, 20000:1, 27001 certified, woman-owned small business enterprises, headquartered in Herndon, Virginia, USA. YSI provides professional IT solutions and services to business corporations and government organizations. YSI is committed to serve its business communities as a leading IT vendor providing innovative, quality, and cost-effective IT business solutions and services.

We offer a competitive benefits package that includes the following: 401(k), health, dental, and vision insurance, Life insurance, short-term and long-term disability insurance, paid time off, training, and professional development assistance.

YSI is seeking a highly qualified Customer Support person to work at HQ in Herndon, VA. who will support the Tax2efile department.

Responsibilities will include (but not limited to) answering phones, creating tickets, documentation, edits, synthesize various types of inputs, generating administrative reports in Excel. The ability to multi-task, while maintaining schedule and managing administrative support is a must. The ideal candidate for this position is a resourceful, problem solver.

Required Qualifications:

• Strong skills using software tools, including but not limited to:
  Microsoft Office 365 with expertise in Microsoft Word and, Excel, support program management efforts.
• Ability to critically review, independently edit, format, and synthesize various types of input (verbal, notes, emails, drafts) into a cohesive document or correspondence.
• Results driven, time management, detailed oriented and ability to multi-task and prioritize tasks.
• Clear and effective communication, business analytical and problem-solving/trouble shooting skills.
  
  * This position is 100% Onsite. Monday-Friday 8:00 a.m. to 5:00 p.m. at our office in Herndon, VA.

Desired

Qualifications:

• Knowledge in tax forms is a plus
• Skills and experience to independently track activities in EXCEL spreadsheets.
• Must exhibit a friendly and outgoing personality to interact with client calls.
• Bilingual in Spanish

Salary: $45, Annually with Benefits

U.S Citizen or Green card holder only

YSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.