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Senior Customer Service Governance Analyst; TS​/SCI

Job in Herndon, Fairfax County, Virginia, 22070, USA
Listing for: Navitas Business Consulting Inc.
Full Time position Listed on 2026-11-14
Job specializations:
Salary/Wage Range or Industry Benchmark: 120000 - 155000 USD Yearly USD 120000.00 155000.00 YEAR

Job Description & How to Apply Below

Position: Senior Customer Service Governance Analyst (TS/SCI)

Navitas Business Consulting Inc. is seeking a Customer Service Governance Analyst to establish and maintain governance frameworks and lifecycle management for customer service across federal mission and business functions.

The role focuses on intake, onboarding, CRM, and Service Desk governance, with emphasis on AI-enabled capabilities and human-in-the-loop controls. Ideal candidates bring TS clearance, a related Bachelor's degree, 7+ years in service operations and governance, and experience

We are currently recruiting a Senior Customer Service Governance Analyst (TS/SCI) for our team in Herndon, VA, United States.

All applications are reviewed carefully by our team.

The position is based in Herndon, VA, United States.

This opportunity is part of our work in Management & Operations, IT & Technology.

The advertised compensation is 120..

We aim to respond to suitable candidates as soon as possible.

Position Requirements

10+ Years work experience
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