HO Tooling and Repair Services; Airbus Channel

Overview

Head of Tooling and Repair Services – Satair USA, Inc. – Herndon, VA – Onsite 60%/Remote Flexible

Date posted Apr 30, 2024 – End date 01.16.2026 – US – Direct Hire – Leadership – Professional

The Head of Tooling and Repair Services owns the discretionary leadership role for the Tooling and Repair services Airbus Channel, ASOMRUC. This role markets and grows Tooling and Repair services, handles all related sales inquiries, RFP & RFQ, develops excellent customer relationships, and extends Satair’s business success.

Our team works in direct exchange with external customers (airlines, MRO) and offers Repair, Exchange, and Lease services for Airbus Proprietary Parts, Tools & GSE. The team coordinates the repair of customer components with external repair stations.

The Washington, D.C. metro area hosts multiple Airbus offices: the Airbus Experience Center, a collection of interactive exhibitions, and the regional corporate headquarters adjacent to Washington Dulles International Airport (IAD).

• Financial Rewards – Competitive base salary, incentive compensation, profit sharing schemes, retirement savings plan, Employee Stock Ownership Plan (ESOP).
• Work/Life Balance – Paid time off, holidays, generous paid parental leave program.
• Health & Welfare – Comprehensive insurance coverage: medical (traditional & HDHP), prescription, dental, vision, life, disability, Employee Assistance Plan (EAP) and supplemental benefit coverages.
• Individual Development – Upskilling through global Leadership University, unlimited access to 10,000+ e‑learning courses, accelerated development programs, national & international mobility.

• Ensure the repair and lease process steps are performed on core products, prioritizing tasks and allocating work to team members daily.
• Manage the order book proactively and implement initiatives to improve operational key figures—repair turnaround time (TAT) performance and reliability as part of continuous improvement.
• Design and promote sustainable team development within global change processes such as projects or market conditions.
• Serve as the interface for escalation-level process engagement with customers, suppliers, service management, tools engineering, repair network management and solve or prioritize process‑related problems.
• Actively contribute to CSIP (Customer Service Improvement Program) during customer business reviews.
• Build a detailed picture of the Aerospace/MRO market place in the Americas, segmenting the market.
• Undertake customer/site visits as required.
• Undertake key customer business reviews, identifying service quality/satisfaction & new business opportunities.
• Manage customer formal contact regarding price increases & regulatory information.
• Propose new service opportunities to Senior management and customers.
• Initiate follow‑up sessions/call with suppliers to ensure contractual SPTs/TATs are met and processes are aligned.
• Initiate and follow up on action tracker to ensure improvement plans are met.
• Communicate changes in supplier performance to all stakeholders.
• Actively manage the creation and implementation of regional business plans specific to proprietary tools/ tool repairs and MC10 Repair, Exchange and Lease services.

• Attend monthly Management Review Meeting and fully contribute to operational management.
• Maintain excellent communications with the respective organizations.
• Provide technical support that serves as the backbone to the interface between Satair and its customers in the GSE/Tool business.
• Ensure Satair staff fully understands the technical aspects needed in the tools to be purchased or leased.
• Manage customer tool order packages; coordinate with tool services management in Hamburg to ensure efficient processing.
• Manage Team SQCDP and escalation.
• Lead, mentor, and develop team members; own the full employee lifecycle, from hiring to performance management and career pathing.
• Set clear performance expectations and own the performance management process for the team, providing regular, constructive…