Tooling Services Specialist

Position: Tooling Services Specialist (Contract)
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* Job Description:

*
* ** Satair (an Airbus Services Company)
* * is looking for a
* * Tooling Services Specialist (Contract)
** to join our Repair & Warranty department based in
** Herndon, VA* .
* In this role you will respond to customer inquiries and facilitate the lease of Airbus proprietary tools, vendor tools, and Ground Support Equipment (GSE), as well as manage their return. Additionally, you’ll support tool purchase orders and all related processes.

** Meet the Team:*
* In support of Warehouse Operations, our team members support everything from receiving to packing and shipping of materials. The warehouse is at the core of our operations, assuring that Team Airbus members and our customers get the materials they need to be successful.

** Your Working Environment:*
* The Washington, D.C. metro area is home to multiple Airbus offices:
In our nation’s capital you will find the Airbus Experience Center, a collection of interactive, multimedia exhibitions highlighting the extensive role the company plays in the aviation, aerospace and defense industries in the U.S. and around the world. The D.C. area is also home to our regional corporate headquarters - located adjacent to Washington Dulles International Airport (IAD) - it makes flying in a breeze!

** Your Challenges:*
* ** Customer Support 40%*
* ** Tool Lease*
* * Focal point of contact for our customers in Americas with regards to tool lease services

* Responsibility for processing the customer's request for tool lease quotations as well as incoming orders

* Ensuring a smooth progress of the order handling and following up according to customers' requirements

* Keeping up the material and logistics activities and the associated services for customer satisfaction

* Proactive notification of the customer about their order status

* Monitoring and reporting of customer KPI

* Interface with all stakeholders to ensure Airbus' commitments towards our customers

** Tool Sale *
* * Manage end
-to-end the interfaces between supplier, customer and internal organizations for all tool sales

* Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes..

* Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.

* Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

** Internal Team Interface 40%*
* ** Tool Repair*
* * Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status

* Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency

* Interface with the Quality team to address backlog and quality discrepancies.

* Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification

** Reporting 20%*
* * Report status of available Airbus Prop. Tool recertification and lease return available inventory

* Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.

* Perform additional duties as assigned.

** Your Boarding Pass:*
* Required:

* Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience

* 3-5 years of experience in a customer service function

* Demonstrated analytical skills and experience in developing reports describing status of activities

*…