Customer Resolution Specialist

Call Center/Customer Service Customer Resolution Specialist

Location:

Herndon, VA

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for aircrafts, as well as parts for competitor aircraft, for customers in the Americas region.

• Order Processing (60%)
  • Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services.
  • Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Relationship Building (20%)
  • Engage in basic level relationship-building with customers, emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
  • Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Technical Support (10%)
  • Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
  • Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments.

• Associate's Degree in Business, Sales Administration or a related field, or equivalent combination of education and experience.

• 2+ years of customer service experience in a fast‑paced environment.

• Experience in the aviation industry or military support environment preferred.

• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Basic knowledge of Google Suites (Sheets, docs, slides).
• Basic knowledge of SAP, preferred.

Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short‑term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and Daily Pay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Minimum Security Clearance:
No Clearance.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit  or

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance