Customer Service Representative

Responsibilities

• Handle member customer service needs while meeting key performance metrics, including call handle time, call quality, and after call work.
• Accurately and efficiently process a variety of transactions, including payments, transfers, opening of additional new accounts, assisting with online and mobile banking, etc. Initially the candidate will focus on payments but will take on other transactions as they progress.
• Maintain a professional manner to build member confidence and trust.
• Adhere to all procedures stated in the company's MSR policy and procedures.
• Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting member assets.

Customer service

• Spanish proficiency is highly preferred for this position.
• Salesforce experience is not necessary, but nice to have.

Intermediate Level

This is a Contract position based out of Herndon, VA.

The pay range for this position is $20.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Herndon, VA.

This position is anticipated to close on Jan 15, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full‑Stack Technology Services, Talent Services, and real‑world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.