SAP NS2 Customer Success Advocate

• Compensation: USD 63,300 - USD 140,700 - yearly

NS2 COMPANY DESCRIPTION

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsor ships for this role. All internals must have manager’s approval to transfer

SAP NS2 is seeking a Customer Success Advocate to deliver high-quality support to customers and internal teams. This role helps users navigate customer portals, investigate and troubleshoot issues, manage cases through resolution, and build trusted customer relationships.

A customer-focused, solutions-oriented approach and a passion for helping others succeed. Strong communication skills, sound judgment, and the ability to remain composed while managing complex or time-sensitive customer needs are essential. Curiosity, accountability, and a commitment to continuous learning will support success in this role.

A seamless, high-quality support experience for customers and internal teams across the organization. This role serves as a trusted point of contact, helping users navigate customer portals, investigate issues, troubleshoot challenges, and manage cases through resolution.

Strong customer relationships will be developed through proactive communication, timely updates, and dependable follow-through. In partnership with cross-functional teams, the Customer Success Advocate will support issue resolution, assist during critical production or go-live situations, and contribute to improvements in the customer support experience.

SAP NS2 is committed to delivering exceptional service for mission-focused customers. The Customer Success Advocate will join a collaborative team that values continuous learning, accountability, thoughtful problem-solving, and respect for customer security requirements.

This is an opportunity to make a meaningful impact by strengthening customer relationships, improving support processes, and working closely with teams across the organization.

• Customer-facing support experience and a commitment to excellent customer service
• Strong written and verbal communication skills, with the ability to engage effectively with varied audiences
• Ability to troubleshoot issues, ask effective questions, and apply creative problem-solving skills
• Strong organizational skills, attention to detail, and focus on quality
• Ability to prioritize work, meet structured time frames, and deliver results under pressure
• Proactive and accountable approach to independently managing assigned work
• Experience using customer relationship management tools or similar case-management system

All your information will be kept confidential according to EEO guidelines.

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