Customer Resolution Specialist

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At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.

We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.

In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.

Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.

If you want to work as one team embracing a can‑do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.

In this context we are looking for a Customer Resolution Specialist to join our team in Herndon, VA
.

The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.

• Order Processing: 60%
• Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
• Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
• Relationship Building: 20%
• Engage in basic level relationship‑building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
• Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
• Technical Support: 10%
• Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
• Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
• Other Duties as Assigned: 10%

• 2+ years of customer service experience in a fast‑paced environment.
• Experience in the aviation industry or military support environment is highly desirable
• PC literacy, including intermediate word processing, spreadsheet, and database skills.
• Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and/or Google Suite programs)
• Basic knowledge of SAP is preferred.

• Onsite 80%
• Remote 20%
• Vision:
  Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
• Hearing:
  Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
• Speaking:
  Daily able to speak in conversations and meetings, deliver information and participate in communications.
• Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors):
  Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
• Carrying:
  Rarely able to carry documents, tools,…