Mobility Advisor, Collections & Account Resolution

We're looking for a motivated, dependable, resourceful, and technology-proficient Mobility Advisor, Collections & Account Resolution to join our customer operations team. This position plays a critical role in protecting customer relationships, maintaining healthy accounts, and ensuring timely payment resolution across our mobility programs. Your primary responsibility will be to proactively manage overdue accounts, communicate with customers regarding missed payments, resolve account issues, and ensure that appropriate follow-up or escalation occurs when problems remain unresolved.

You'll also provide limited support for customer vehicle pickups, returns, and other account-related servicing activities. This is not a traditional call-center collections position. We use technology, automated workflows to manage accounts, monitor payments, improve communication, and identify situations requiring attention. We're looking for someone who can leverage these tools to work efficiently, take effective action, make sound judgments, communicate confidently, and follow through until an issue is resolved.

You don't need to be a technology expert. What matters is being comfortable with technology including AI, curious about new tools, and willing to continuously learn and improve how you work. The ideal candidate combines persistence with empathy, strong communication skills with attention to detail, and the ability to work independently without constant supervision. In addition to competitive hourly compensation, this position offers the opportunity to earn performance-based collections bonuses tied to successful payment recovery and customer account resolution.

Novari Mobility is building the infrastructure for the next generation of flexible mobility. Our businesses include Flex Ride, which provides flexible month-to-month vehicle leasing and rental services, and GAANI, which offers vehicle access programs for professional rideshare and delivery drivers. Our technology affiliate, Novari Technologies, develops Flex
360, the technology platform that enables vehicle access programs and fleet operations to be deployed, managed, and scaled efficiently.

We combine innovative technology with real-world operational experience to make mobility more accessible, flexible, and efficient. We're a growing, entrepreneurial organization that values initiative, accountability, teamwork, and people who take pride in their work. We're building for the future and looking for motivated individuals who want to grow with us.

Visit us at : (Use the "Apply for this Job" box below)./mobility

Employment Type: Part-time, with potential for full-time employment

Schedule: Approximately 20–30 hours per week

Work Arrangement: Hybrid, with required on-site availability during key operating days

Reports To: Customer Operations & Risk Manager

Novari Mobility is building the infrastructure for the next generation of flexible mobility.

Our businesses include Flex Ride
, which offers flexible month-to-month vehicle access programs and rental services, and GAANI
, which provides vehicle access programs for professional rideshare and delivery drivers.

Our technology affiliate,
Novari Technologies
, develops Flex
360, the technology platform that enables vehicle access programs and fleet operations to be deployed, managed, and scaled efficiently.

We combine modern technology with hands-on operational experience to deliver reliable, flexible vehicle access solutions.

We're a growing, entrepreneurial organization that values initiative, accountability, continuous learning, teamwork, and people who take ownership of results.

We're looking for a motivated, dependable, resourceful, and technology-proficient Mobility Advisor, Collections & Account Resolution to join our customer operations team.

This position plays a critical role in protecting customer relationships, maintaining healthy accounts, and ensuring timely payment resolution across our mobility programs.

Your primary responsibility will be to proactively manage overdue accounts, communicate with customers regarding missed payments, resolve account issues, and ensure that appropriate follow-up or escalation occurs when problems remain unresolved.

You'll also provide limited support for customer vehicle pickups, returns, and other account-related servicing activities.

This is not a…