Mobility Advisor, Collections & Account Resolution

Novari Mobility | Supporting Flex Ride & GAANI

Location: Herndon, Virginia

Employment Type: Part-time, with potential for full-time employment

Schedule: Approximately 20–30 hours per week

Work Arrangement: Hybrid, with required on-site availability during key operating days

Reports To: Customer Operations & Risk Manager

Novari Mobility is building the infrastructure for the next generation of flexible mobility.

Our businesses include Flex Ride
, which offers flexible month-to-month vehicle access programs and rental services, and GAANI
, which provides vehicle access programs for professional rideshare and delivery drivers.

Our technology affiliate,
Novari Technologies
, develops Flex
360, the technology platform that enables vehicle access programs and fleet operations to be deployed, managed, and scaled efficiently.

We combine modern technology with hands-on operational experience to deliver reliable, flexible vehicle access solutions.

We're a growing, entrepreneurial organization that values initiative, accountability, continuous learning, teamwork, and people who take ownership of results.

We're looking for a motivated, dependable, resourceful, and technology-proficient Mobility Advisor, Collections & Account Resolution to join our customer operations team.

This position plays a critical role in protecting customer relationships, maintaining healthy accounts, and ensuring timely payment resolution across our mobility programs.

Your primary responsibility will be to proactively manage overdue accounts, communicate with customers regarding missed payments, resolve account issues, and ensure that appropriate follow-up or escalation occurs when problems remain unresolved.

You’ll also provide limited support for customer vehicle pickups, returns, and other account-related servicing activities.

This is not a traditional call-center collections position. We use technology, automated workflows to manage accounts, monitor payments, improve communication, and identify situations requiring attention.

We're looking for someone who can leverage these tools to work efficiently, take effective action, make sound judgments, communicate confidently, and follow through until an issue is resolved.

You don't need to be a technology expert. What matters is being comfortable with technology including AI, curious about new tools, and willing to continuously learn and improve how you work.

The ideal candidate combines persistence with empathy, strong communication skills with attention to detail, and the ability to work independently without constant supervision.

• Monitor assigned customer accounts for missed payments, failed transactions, overdue balances, and outstanding payment commitments.
• Proactively contact customers through approved telephone, text, and email channels to resolve payment issues.
• Help customers understand outstanding balances, payment obligations, and available options under company policies.
• Obtain and document payment commitments and follow up consistently until resolved.
• Identify customers experiencing temporary payment difficulties and refer appropriate requests for review.
• Maintain consistent follow-up with customers who are unresponsive or repeatedly miss payment commitments.
• Act quickly to prevent manageable payment issues from becoming prolonged delinquency.

• Investigate customer questions involving billing, payment history, account status, fees, and payment arrangements.
• Resolve routine issues independently within established company policies and authorization limits.
• Coordinate with customer service, risk…