Lead, Engineering Services and Technical Manager

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:
Lead, Engineering Services and Technical Performance Manager

Job Code: 32326

Job Location:
Herndon, VA

Job Schedule: 9/80

Job Description:

L3

Harris Technologies is seeking a talented Engineering Services employee who will work as part of the Operations team supporting the Surveillance Broadcast Services Program. The SBS Program provides ADS‑B‑based surveillance information to FAA and is required to track and meet certain performance metrics using commercial network systems. This position is responsible for leveraging SBS Program applications and systems to monitor and report on service delivery performance to L3

Harris and FAA Management. They will understand and apply applicable network performance management processes for all deployment systems throughout the National Airspace System (NAS) in support of FAA.

• Maintain/track daily updates regarding system failures, system performance and performance metrics for both ADS‑B radio stations and FAA Service Delivery Points. TPM Reporting must have the ability to confirm and present evidence supporting their outage conclusion, including network performance management processes.
• Update performance tracking presentation for FAA and L3
  
  Harris management covering current‑month outages and performance issues. Develop corrective action plans in response to FAA requests and track completion of each planned effort.
• TPM Reporting Lead shall coordinate with multiple program teams (Tier 1 NOC, Tier 2 technicians, SBS engineering and network engineering) performing artifact analysis for all outages where service gaps are indicated but ‘no service outage’ was declared. Effort includes providing clear and unambiguous evidence supporting the outage times defined by L3
  
  Harris.
• Lead and manage the outage investigation process with support of L3
  
  Harris Engineering Modeling and Analysis team.
• Create and deliver on‑time monthly CDRL documents to FAA to document system performance. TPM Reporting Lead is responsible for meeting monthly deadlines and updating status to L3
  
  Harris Management.
• Communicate and coordinate network and system performance to L3
  
  Harris and FAA management.
• Tasks include:
  • Obtain the technical performance proof and adjust impact and cause statements in the reports accordingly
  • Track analysis requests and collect results to be incorporated into the report deliverable
  • Drive the investigation/analysis process workflow across multiple elements of the organization as well as generate the TPM Outages and Deviation report deliverables at the end of the month
• Travel