Lead It Systems Engineer - Pub Sec

Lumen is the trusted network for AI. We’re transforming how businesses connect, secure, and scale in an AI-driven world.

By connecting people, data, and applications quickly, securely, and effortlessly, we help organizations move faster and unlock what’s next.

At Lumen, people power progress. Our culture is built on teamwork, trust, and transparency, giving you the flexibility, support, and opportunity to make a lasting impact. We’re looking for top-tier talent ready to take on the challenge. Join us in building the future.

As an integral member of the Tier2 Operations & Implementations group, the IT Systems Engineer III (Lead Engineer) provides advanced Tier2 support of a nationwide diverse fiber optic OTN/DWDM transport backbone as well as two (2) geographically separated Network Operation Centers (NOC). The Lead Engineer serves as the NOC primary point of contact (POC) for problem escalations to include trouble shooting network devices, tools, and data services.

The Lead Engineer will interact with Network Provisioners, IP Engineers and/or equipment vendors to identify and resolve escalated troubles. The Lead Engineer is expected to provide accurate documentation such as SOPs, Test Plans, Implementation Plans, Training Modules, Reports and Project Narratives. The position requires high level skills in Layers 1,2,3 inter-dependences and Transport proficiency.

The network is expected to sustain continual growth to include additional sites and customers across the life of the program and the ITSE responsibilities continue to grow as new customers are added to the network.

• Serve as the first level of escalation to NOC personnel on network issues.
• Serves as technical POC and Lead for IP network devices configurations, and Test & Turn-Up of network nodes and devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
• Performs advanced diagnostics using software and hardware tools to determine network status and optimize network performance
• Provide technical guidance, direction, and training to junior technicians on IP technology
• Provide technical input to operational documentations and SOP for IP and NM discipline supporting the NOC
• Create SOP and MOP technical operational documentation for Transport discipline supporting the NOC. Create project Implementation Plans, Test Plans and Request For Change documents.
• Create and maintain IP Network design Diagrams, IP schemes, and other supporting documentation. Review and provide feedback or updates to network as-built, Engineering Development Plans (EDP), and configuration management drawings
• Responsible for all IP and network management applications associated with the IP platforms and maintaining 100% availability of IP and Network Management services in engineering and operations environment
• Troubleshoot, identify, and resolve logical & physical network issues and identify problem trends and systemic issues before Tier III elevation
• Provide training, technical guidance and direction as needed
• Provide expertise to monitor, diagnose, and troubleshoot network problems in a mixed vendor environment. The ITSE II interacts extensively with the internal engineering, support teams (FE/FOP), and equipment/software vendors to resolve problems
• Serves as technical POC for Operation and Implementations Test & Turn-Up projects involving network management and IP network devices. Interface with Tier2 team, Tier3 Engineering and configuration managers for requirements, designs, and any other information needed to perform tasks
• Write Test & Turn-up (TTU) & Method of Procedure (MOP) for subtending devices
• Implement IP network device TTU…