IRA​/Trust and Estates Specialist

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The IRA/Trust and Estates Specialist is responsible for all aspects of Trust, IRA activities, Deceased and Trust account policies, risk management, legal and compliance issues as well as assuring member satisfaction with these products. In addition, this role is responsible for providing member and staff education regarding the various products under their purview.

• Deceased Account Administration:
  Act as a liaison between surviving family/personal representative and organization until account has been settled;
  Perform deceased account maintenance to include canceling ACH and other pre-authorized debits, all debit and or credit cards, and restricting accounts;
  Ascertain proper disposition of funds in the account with minimum exposure to liability;
  Ensures payment is made to the duly appointed legal representative of the deceased member upon receipt of appropriate documentation;
  Prepare letters and memorandums to surviving account holders, executors, attorneys, and trustees;
  Adhere to all Federal and State regulations regarding decedent accounts;
  Provide broad support on deceased accounts to other credit union departments
• Power of Attorney (POA) Accounts Administration:
  Review all incoming documentation on Powers of Attorney; ensure wording in the document is legal and valid;
  Maintain account records and warnings to properly flag and indicate account designated with POA;
  Function as IRA Administrator;
  Maintain an in-depth knowledge of all IRA products and operational procedures;
  Process all IRA transactions including, but not limited to withdrawals, deposits, transfers, and distributions;
  Understand IRS rules and regulations concerning IRA accounts and their administration
• Certificate of Deposit (CD) Account Maintenance:
  Fulfill maturity instructions, withdrawals, deposits, and transfers;
  Research and correct transaction errors made by other departments;
  Provide advanced support on these accounts to other branches and departments;
  Participate in testing and implementation of projects for new products, services, or processes;
  Take initiative to continuously develop skills and industry knowledge to enhance the value of all customer interactions;
  Attend regular training and certification courses as needed for this position (may require travel);
  Proactively identify opportunities to provide product/service solutions to members;
  Accurately and efficiently process member financial transactions;
  Provide exceptional member experiences;
  Work in partnership with teams across the organization to deliver on projects that improve visibility into the member experience;
  Remain cognizant of and adhere to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)

• High school diploma or equivalent
• Requires a minimum of 1 year banking/credit union experience or experience in a similar role
• Must complete and maintain an IRA Specialist Certification at a minimum of the Certified IRA Specialist II (CIS II) level in designation within one of year of hire
• Intermediate level proficiency with Microsoft Office products (Word, Excel, Outlook)
• Ability to maintain confidentiality
• Ability to collaborate
• Accuracy and detail-orientation
• Effective oral and written communication skills
• Effective critical thinking skills
• Excellent interpersonal skills
• Exceptional attention to detail with the ability to complete tasks with minimal to no errors
• Strong ability to multi-task and work independently using good judgment
• Excellent time management skills and the ability to initiate and embrace change
• Ability to use independent judgment to make quick decisions within written policy and standard operating procedures
• Ability to understand and carry out instructions furnished in written, oral, or diagram form
• Ability to work Monday-Friday from 8:00am - 4:30pm

• Bachelor's Degree or equivalent from four-year college or technical school
• 2 years of financial institution experience with an emphasis on deceased account processing, Estate and Trust accounts