Accounts Receivable Manager

Company Summary As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values‑driven environment, where every employee feels included and empowered to do their best work.

Our employees put our core values into action daily, creating a one‑of‑a‑kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress.

Position Responsibilities The Accounts Receivable (AR) Manager is responsible for overseeing all incoming payments and leading a team dedicated to the accurate application of customer payments, including cash, checks, and electronic transactions, to outstanding invoices. This role ensures timely account reconciliation, resolves discrepancies, manages aging reports, and enhances operational efficiency while maintaining financial accuracy and strong leadership. The AR Manager is pivotal in driving management change initiatives and advancing processes, with a particular focus on the adoption of AI‑driven solutions.

Key responsibilities for this position include managing month‑end close activities, general ledger functions, global AR cash applications, and bad debt reserves. The AR Manager executes and oversees financial AR audits and provides support during acquisitions. This role supervises staff members, manages Costpoint cash applications, Blackline ledger entries and approvals, and analyzes bad debt reserves and AR aging reports. The AR Manager also addresses complex customer issues, collaborates across departments, and contributes to financial forecasting, compliance, and ad hoc AR projects.

Strategic change management and continuous improvement through innovative approaches are central to this position.

• Support and lead AR, GL, and Blackline function under management direction, ensuring thorough process assessment and recommending improvements for AR, cash integrations, and workflow efficiencies.
• Oversee the development and implementation of departmental policies and procedures, proactively identifying management opportunities and solving problems as they arise.
• Enhance processes and deliver exceptional customer service to both internal and external stakeholders.
• Assist team members in preparing ad hoc reports and analytical tasks.
• Support risk analysis and quality assurance within accounts receivable, including responsibilities related to acquired acquisitions.
• Facilitate and prioritize the resolution of escalated issues and process improvements, driving change management and AI enhancements in current processes.
• Cross‑train in Costpoint, AR, GL, and Blackline functions, ensuring ongoing assessment and improvement of processes, policies, and procedures to optimize AR and cash workflows.
• Collaborate with team members to document departmental policies and procedures, identify opportunities, and drive process improvements.
• Prepare and deliver ad hoc reports and analysis for management review.

• Strong organizational skills and a goal‑oriented approach, complemented by excellent communication, customer service, and negotiation abilities.
• Proficiency in data research and effective problem‑solving techniques.
• Ability to respond promptly to internal and external customer inquiries, identify root causes, evaluate options, and implement or follow up on solutions for resolution.
• Professional and courteous communication with key managers, Customer Service, Sales, and external clients, with a focus on improving cash flow.
• Support for Order‑to‑Cash (OTC) operations, including electronic payment systems and oversight of customer cash applications across multiple platforms such as Costpoint, month‑end processing, general ledger postings, and accounting close activities.
• Strong critical and technical…