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Front Office Manager -Embassy Suites Dulles
Job in
Herndon, Fairfax County, Virginia, 22070, USA
Listed on 2025-12-07
Listing for:
Remington Hospitality
Full Time
position Listed on 2025-12-07
Job specializations:
-
Hospitality / Hotel / Catering
Front Desk/Receptionist, Hotel Front Desk
Job Description & How to Apply Below
Front Office Manager - Embassy Suites Dulles
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Responsibilities:
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Mid‑Senior level
Employment TypeFull‑time
Job FunctionOther
IndustriesHospitality
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