Banquet Captain

About UsJoin our award-winning family at the Hyatt Regency Dulles, where taking care of our people is the foundation for our success. We are proud to share our 99.22% associate satisfaction score. We offer a fun and supportive work environment, outstanding training and development and advancement opportunities, competitive pay and benefits, free parking, and Hyatt’s and HEI hotel's discount programs.

We embrace diversity in the workplace and create an inclusive environment for all. We plan fun and engaging monthly activities, an abundance of awards & recognition programs, annual picnic and holiday practices, and a yearly- appreciation week for each department. Our Team is a 4x Convention South Reader’s Choice Award Winner, and a 2024 Trip Advisor Travelers’ Choice Award Winner.

Twice quarterly recognized Hyatt Elite Performer Hotel for Hyatt America’s Regency Portfolio in 2024. We show care for our Team and Guests with our achieved GBAC STAR Facility Accreditation in 2021 for cleaning and disinfecting to a higher standard. Our newly renovated hotel is minutes from Dulles International Airport in Herndon, Virginia, featuring 316 suite-style guest rooms and a 30,000-square-foot LEED-certified, IACC conference center.

We would love to talk to you about your next career move!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $15.00 - $15.00 Hourly Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No Overview Lead  Banquet team in the serving of guests during banquet functions to ensure positive guest experience.

Essential Duties and Responsibilities Check server and house person Banquet Event Orders (BEO) to ensure that all information is accurate.

Check room set-up to see that BEO directions are completely followed. Ensure that all public areas are neat and clean.

Make contact with group representatives. Explain how to make contact if needed throughout function.

Communicate all BEO changes to catering office and affected departments.

Coordinate with banquet staff set-ups, changes, and time schedules for all functions.

Operate as a banquet server; setting-up, greeting and serving the guest and breaking-down the function.

Inspect banquet areas at end of function to ensure all equipment is returned to its proper area and all areas are clean.

Recap all banquet checks at end of each day and turn in to Night Audit.

Know the menu for each function served and be able to explain the major ingredients and preparation method for each item to be served.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills:

Hotel experience preferred.

Superior communication skills to provide information and associated services to hotel management and guests.

Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

Ability to work effectively under time constraints and deadlines.

Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public…