Enterprise Support Manager, ES - Amazon Dedicated Cloud
Listed on 2025-12-01
-
IT/Tech
Cloud Computing, IT Support, Systems Engineer, Technical Support
Join to apply for the Enterprise Support Manager, ES - Amazon Dedicated Cloud role at Amazon Web Services (AWS)
Enterprise Support Manager, ES - Amazon Dedicated Cloud1 week ago Be among the first 25 applicants
Join to apply for the Enterprise Support Manager, ES - Amazon Dedicated Cloud role at Amazon Web Services (AWS)
Get AI-powered advice on this job and more exclusive features.
Description
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
Description
Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting global financial services companies that are taking advantage of a growing set of services and features to run their mission-critical applications.
You will work with leading companies in the financial services space and directly with the engineering teams within Amazon developing these new capabilities.
The AWS Support team is seeking an Enterprise Support Manager that enjoys solving problems, working with customers, and who has a background from a variety of different fields. If you have experience leading teams responsible for building or managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!
About
You will be surrounded by people who are incredibly smart, passionate about cloud computing, and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job while your team:
- Manages assigned Enterprise accounts and oversee support cases
- Completes analysis and presents periodic reviews of operational performance to customer
- Provides detailed reviews of service disruptions, metrics, detailed pre-launch planning
- Makes recommendations on how new AWS offerings fit in the company architecture
- Advocate for customer features and requirements within AWS (be their voice internally)
- Participates in customers meetings (onsite or via phone)
- Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns.
- Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
- While this role is posted in Herndon, Virginia, this position can also be located in:
Denver, CO;
Seattle, WA.
About AWS
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).