ServiceNow Technical Consultant - SPM

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Windward Consulting is at the forefront of Service-Centric IT. With strategic consulting, unparalleled technical expertise and our proven Windward Service-Centric IT Road Map, we help our clients align the core competencies of process, organization, information and technology to run the most sensitive and mission-critical IT environments in the world. If you are looking for an opportunity to be involved with a team of individuals who are working within one of our cutting edge clients solving complex technical challenges then we are looking for you.

We are looking for people who are passionate about technology and have a "roll up their sleeves" mentality. Here at Windward we offer numerous opportunities to expand your experience in various areas depending upon your aptitude and interests. Our employees are not only passionate and driven, but strive to ensure customer quality is delivered consistently and effectively.

• Design and implement Service Now solutions, including custom applications, workflows, forms, UI policies, business rules, and integrations.
• Perform, and have the ability to lead, end-to-end Service Now SPM implementation projects, from initial discovery through deployment and post-go-live support
• Design and configure solutions within the Service Now SPM suite, including Demand Management, Project Portfolio Management, Resource Management, and Agile Development.
• Create and maintain client scripts, UI actions, script includes, scheduled jobs, and Flow Designer automations.
• Ensure that solutions follow Service Now best practices, maintainability, and performance standards.
• Work with Business Analysts and stakeholders to translate business requirements into technical specifications.
• Lead technical workshops to review design, architecture, and configuration approaches.
• Support end-to-end project delivery including sprint planning, testing, and deployment.
• Deliver tailored SPM solutions that align with client objectives, ensuring scalability, usability, and compliance with standards (e.g., FedRAMP, DoD IL-4/IL-5).
• Develop and configure other Service Now modules such as ITSM, ITOM, HRSD, CSM, or custom scoped applications.
• Provide technical guidance to junior developers or project teams.
• Develop and support integrations using REST, SOAP, APIs, and Integration Hub.
• Work with enterprise systems (e.g., Azure AD, HR, ERP, monitoring tools) to ensure secure data exchange.
• Troubleshoot issues, perform root cause analysis, and optimize system performance.
• Participate in peer code reviews and maintain version control standards (e.g., Git, Service Now Studio).
• Ensure compliance with security, privacy, and audit requirements.
• Contribute to documentation of technical specifications, release notes, and solution designs.

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• 3–5+ years of Service Now development or technical consulting experience
• Deep understanding of Strategic Portfolio Management concepts, including demand, ideation, resource planning, and prioritization.
• Proven experience implementing Service Now SPM for enterprise clients.
• Proven experience delivering at least one full-cycle Service Now implementation.
• Strong knowledge of JavaScript, Glide API, HTML/CSS, and Service Now platform architecture.
• Experience with Flow Designer, Integration Hub, and Service Portal development.
• Hands‑on experience with Service Now integrations and API‑based data exchange.
• Familiarity with Agile delivery (Scrum or SAFe).
• Strong understanding of ITIL and enterprise service management practices.
• Excellent problem‑solving and debugging skills.
• Strong communication and client‑facing presentation abilities.

• Certified Implementation Specialist – Strategic Portfolio Management (SPM)
• Service Now Certified System Administrator

• ITIL v3 or v4 Certification
• Service Now Certified Application Developer (CAD)
• Additional Service Now certifications in areas such as ITOM, Sec Ops, GRC, or ITSM
• PMI Project Management Professional (PMP) certification
• ICAgile or equivalent Agile certification

• Re…