Incident Technician Security Clearance

Position: Incident Technician with Security Clearance
MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Herndon, VA. In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a supportive work environment where teamwork, continuous learning, and career growth are highly valued. Responsibilities include but are not limited to:
* Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.

* Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools.

* Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.

* Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; escalate complex issues as needed.

* Travel locally between customer buildings and support temporary assignments as required.

* Support coverage as part of a team operating between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 9:30 AM to 6:00 PM.

Minimum Qualifications:

* HS Diploma and 8+ years of relevant technician experience OR Bachelor's degree and 4+ years of experience OR Master's degree and 2+ years of experience.

* Minimum 2 years of experience providing technical support in a help desk, service desk, or incident management role.

* Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.

* Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.

* Knowledge of Windows Active Directory, basic networking concepts (TCP/IP), and standard IT support tools.

Preferred Qualifications:

* Candidates with the following qualifications are preferred:

* CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.

* Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment.

* Experience with remote desktop support tools and enterprise ticketing systems (e.g., Service Now, Remedy, Jira Service Management).

* Ability to quickly adapt to changing tasks and learn new skills on the job.

* Strong attention to detail and organizational skills. Clearance Requirements:
* Must have an active TS/SCI clearance with Polygraph.

Physical Requirements:

* Ability to remain stationary for at least 50% of the time.

* Ability to operate computers, phones, and standard office equipment for extended periods.

* Ability to move between offices and buildings, including under desks, raised floors, and server closets, some of which may be confined spaces.

* Ability to lift and move IT or AV equipment weighing 50+ pounds, using carts or team lifts as needed.

* Must be able to ascend/descend ladders (10+ feet) while pulling cables and adjusting equipment.