Infrastructure De Technician, Network and Cable Decomm; NCD

Infrastructure Decommission Technician, Network and Cable Decommission (NCD)

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.

Amazon Web Services is a fast‑paced technology company and a leader in the world of Cloud Computing. We are currently expanding our Network and Cable decommission (NCD) team and are looking for a Decommissioning Technician with a robust technical understanding of network and infrastructure implementation concepts and the drive and vision to take AWS to the next level.

• Operational:
  • Adhere to security and safety best practices in the data center
  • Decommission network racks and equipment in line with internal SLAs
  • Manage assigned work and priorities through ticketing system and/or workflows
  • Interact with other datacenter personnel to coordinate work activity
  • Contribute ideas to improve operational efficiency
  • Participate in team meetings for metric analysis and project status updates
• Problem Solving:
  • Maintain the highest level of network availability by reviewing activity and proceeding with the highest level of operational paranoia
  • Escalate to senior technicians, TIPM and management as needed/required
• Mentoring:
  • Share knowledge and help educate less technical staff on best practices related to all service owner issues
  • Support the onboarding of new technicians through the NCD training and certification program by instructing and observing trainee technicians
• Hiring:
  • Contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
• Key
  
  Job Responsibilities:
  
  
  • Follow all production, safety and quality standards, codes and industry best practices
  • Physical decommissioning of network and cabling infrastructure in a Data Center environment
  • Scope the level of effort assigned, validate all work is ready for decommissioning, create change requests to perform work, and timely execute effort that has been assigned
  • Provide structured feedback/updates to stakeholders via ticketing system and/or messaging channels
  • Document all efforts via ticketing system
  • Effectively co‑ordinate and deliver multiple tasks concurrently
  • Exhibit quality workmanship on all work and maintain Data Center safety and cleanliness
  • Leverage the logical tools and systems that are provided
  • Collaborate with various peers and stakeholders to remove obstacles
  • Read and comprehend datacenter build documentation and site‑specific layout material
  • Deliver sustainable and repeatable solutions and processes, always with an eye on improvement
  • Travel within geographical work area is required; travel up to 25% of time outside traditional work area may be required depending on your primary region

• 1+ years of computer networking experience
• Experience with data center operations: inventory management, hot/cold aisles, security
• 2+ years hands‑on experience with network equipment deployment, diagnostics, and ticketing systems
• Working knowledge of power distribution units (PDU) and battery/UPS systems

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Experience working in a data center environment (racking and stacking gear, cable management, hot/cold aisle containment)
• Experience with cabling infrastructure best practices and methodologies
• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
• Can work in cramped spaces or in elevated locations while adhering to health & safety guidelines
• Can lift and rack equipment up to 40 pounds

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

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Job : A3136919