ServiceNow Certified Platform Administrator

Windward Consulting is an Elite Service Now Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. This combination of skills is grounded in a product‑and‑vendor‑agnostic approach that enables Windward to serve as a trusted partner to some of the world's leading businesses and U.S. government agencies. Since our inception in 1997, Windward has supported over 500 clients worldwide and more than 3,500 projects.

Our dedication to excellence is reflected in our industry‑leading metrics. Windward has a Customer Satisfaction (CSAT) score of 4.7 and an Employee Net Promoter Score (eNPS) of 82, demonstrating our commitment to both client success and employee engagement. We foster a culture of teamwork, innovation, and ongoing learning—empowering our consultants to tackle complex challenges for innovative clients. If you're passionate about technology and eager to make a difference, Windward is the ideal place to elevate your career.

We are looking for a high caliber, multidimensional Service Now Certified Platform Administrator who will provide support in managing and maintaining our Service Now platform and related products, which are used across the enterprise for multiple technology and business processes. The successful candidate will work closely with engineers & product managers to develop, configure and customize the platform to meet the organization's requirements, in addition to troubleshooting, resolving technical issues, monitoring system performance and supporting end users.

• Monitor the health, administration, and usage of Service Now, its applications, and mid-servers
• Optimize stability and usability of Service Now through regular application maintenance
• Collaborate with team members to design best solutions for technical issues
• Troubleshooting and resolving technical issues on the platform, including diagnosing and resolving incidents and problems, investigating and resolving system errors and providing timely resolution to end users.
• Leads platform upgrade planning and execution
• Manage instance security: user/group access, administration, access control lists, etc.
• Ensure instance is in compliance with various regulatory frameworks including SOX, ISO, SOC‑1, etc.
• Provide support for products released by the team
• Automate certain UAT processes to more reliably detect code defects
• Routinely audit the environment to ensure sensitive data is being handled appropriately
• Serve as the SME/point of contact for base instance integrations, table APIs, data imports, etc.
• Assist in the documentation of Service Now configurations, customizations and processes for reference and knowledge sharing purposes.
• Provide end‑user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the Service Now platform.
• Stay updated with the latest Service Now features, functionalities and best practices, and continuously improve skills and knowledge related to Service Now administration.

• Bachelor’s degree in Computer Science, Information Technologies, or related field, or an equivalent combination of experience, education, and training
• Service Now Certified System Administrator or equivalent experience navigating and performing administration tasks on platform
• Solid understanding of Service Now platform concepts, including forms, workflows, UI actions, business rules, and integrations.
• Basic knowledge of scripting languages like JavaScript, HTML, and CSS.
• Ability to work independently and in a team, with good problem‑solving skills and attention to detail.
• Experience presenting both verbal and written ideas to colleagues, stakeholders & cross‑functional teams
• Detail‑oriented with the ability to quickly assimilate and apply new concepts, business models, and technologies
• Ability to manage multiple concurrent projects – Strong communication skills, both written and verbal is required
• Foundational understanding of Scrum and Agile principles & ceremonies

Bachelor's degree…