System Admin​/Engr II – AMZ

Description

MULTIPLE POSITIONS AVAILABLE

Employer:

AMAZON WEB SERVICES, INC.
Offered Position:
System Admin/Engr II

Job Location:

Herndon, Virginia
Job Number: AMZ
9443876

Provide advanced remote technical support to customers by responding to difficult technical inquiries related to large and production critical issues to propose solutions to and/or resolve root causes of cloud network and/or system issues. Lead and oversee documenting all varieties of corner case scenarios and troubleshooting of workflows in AWS internal knowledge databases, and create tutorials, how-to videos and other technical materials for the AWS customer community.

Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform difficult network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, trace route commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud, grow clients’ existing cloud architecture by onboarding them onto new AWS services and provide maintenance support by providing complex technical assistance.

Analyze product and reports on support performance metrics to measure support success, service performance and drive customer facing platform improvements. Acts as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience.

Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.

Bachelor’s degree or foreign equivalent degree in Networking, Information Technology, Computer Science, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: performing Linux or Windows Systems administration. Three years of experience must also include at least one of the following:

• Working with one of the following database administration technologies:
  MySQL, Oracle, Postgre
  
  SQL, or MS-SQL;
• Working with one of the following No
  
  SQL technologies:
  Dynamo
  
  DB, Redis, Mongo
  
  DB, or Cassandra;
• Working with ETL tools in managing data workflow jobs;
• Performing Hadoop system administration with experience with one of the following:
  Hive, Spark, HDFS, Presto, Yarn, Sqoop, Python, or shell scripting.

is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $104,500/year to $160,000/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

For more information, visit:

Please see job description and the position requirements above.

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