Incident Technician

MANTECH

MANTECH seeks a motivated, career-oriented, and customer-focused Incident Technician to join our team in Herndon, VA . In this front-line role, you will troubleshoot and resolve a wide range of IT issues while delivering exceptional support to end users. Join a supportive work environment where teamwork, continuous learning, and career growth are highly valued.

• Follow ITIL processes to receive, prioritize, and resolve incoming IT incidents, service requests, and support needs.
• Analyze, troubleshoot, and implement fixes for hardware, software, network, and application issues, including remote desktop triage and system repair using remote tools.
• Respond to and resolve technical issues related to Windows Active Directory, Microsoft Office, business applications, browsers, networking, and telecommunications systems.
• Answer end-user inquiries regarding system procedures, application usage, system status, and downtime procedures; elevate complex issues as needed.
• Travel locally between customer buildings and support temporary assignments as required.
• Support coverage as part of a team operating between 6:00 AM and 6:00 PM. The required work shift is Monday through Friday, 9:00 AM to 6:30 PM.

• HS Diploma and 6+ years of relevant experience OR Associate’s degree and 4+ years of experience OR Bachelor’s degree and 2+ years of experience.
• Minimum 2 years of experience providing technical support in a help desk, service desk, or incident management role.
• CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
• Proven ability to troubleshoot and resolve technical issues involving computer hardware, software, networks, and telecommunications systems.
• Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
• Knowledge of Windows Active Directory, basic networking concepts (TCP/IP), and standard IT support tools.

• Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced, team-oriented environment.
• Experience with remote desktop support tools and enterprise ticketing systems (e.g., Service Now, Remedy, Jira Service Management).
• Ability to quickly adapt to changing tasks and learn new skills on the job.
• Strong attention to detail and organizational skills.

• Must have an active TS/SCI clearance with Polygraph.

• Ability to remain stationary for at least 50% of the time.
• Ability to operate computers, phones, and standard office equipment for extended periods.
• Ability to move between offices and buildings, including under desks, raised floors, and server closets, some of which may be confined spaces.
• Ability to lift and move IT or AV equipment weighing 50+ pounds, using carts or team lifts as needed.
• Must be able to ascend/descend ladders (10+ feet) while pulling cables and adjusting equipment.

Man Tech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with Man Tech through its online applicant system, please email us at  and provide your name and contact information.