Customer Delivery Engineering Technical Leader

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This role must be willing to work onsite in a secured facility

As a Customer Delivery Engineering Technical Leader for Observability (IT Ops) for our Cisco/Splunk Professional Services team, you are passionate about customers and their journey to use Splunk to its fullest capabilities. You will help customers adopt and optimize their environment through consistent touch points and strategic guidance, ensuring our customers realize the quickest time to value, and maximum return on their investment.

You will collaborate with the team and share your inputs as we create standard processes and procedures that enable us to deliver the highest level of service, drive scale and automate key functions. Additionally, you will tackle the resolution of our customer’s most complicated problems, including the ones they didn't even know existed. Splunkers are self-motivated and have a steadfast thirst to learn exciting technologies and thrive in constantly evolving environments.

Are you up for the challenge?

• Strategic execution of adoption and optimization activities in long-term engagements, which includes regular meeting cadence, documentation, and representation of valuable outcomes from your work with customers.

• Lead all aspects of the adoption, optimization and integration of Splunk’s IT Ops & Observability solutions into the customers’ business architecture.

• High-quality technical mentorship on Enterprise level architecture, configuration, and optimization work in sophisticated environments for area of discipline including IT Ops with Dev Ops integration

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Customer advocacy for key initiatives and discreet needs across the internal Splunk ecosystem

• Serve as a dedicated point of contact for customer needs including adoption, optimization, customer success and technical escalations.

• Continual engagement and information sharing with Splunk’s diverse account team

• Clearance:
  Full Scope Poly

• 3+ years demonstrable experience administering and using Splunk Core and or ITSI

• Significant experience in technical consulting or big-data analytics

• Demonstrable understanding of common enterprise applications

• Statistical and analytical modeling is a plus

• Solid understanding of scripting languages (bash), application development (java, python, .NET), databases and analytical tools

• Meaningful software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics

• Ability to act as the trusted advisor and product specialist for assigned customers

• Able to thoughtfully manage strategic accounts that demand a high level of partnership, negotiation, and conflict resolution

• Outstanding written and oral communication skills a must

• Listen objectively to others' opinions and ideas applying active listening skills

• Strong customer facing skills that instill confidence and provide mentorship towards resolution with high customer satisfaction

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

The starting salary range posted for this position is $ to $ and reflects the…