Customer Service Support Specialist - TS​/SCI Polygraph at GDIT Herndon, VA

Customer Service Support Specialist - TS/SCI with Polygraph job ndon, VA.

Location:

USA VA Herndon

Full Part/Time:
Full time

Job Req: RQ212612

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain:
Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

• Skills:
  
  Microsoft Office, Microsoft Windows, Technical Support
• Certifications:
  
  None
• Experience:
  
  5 + years of related experience
• US Citizenship
  
  Required:
  
  Yes

Job Description:

Transform technology into opportunity as a Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter.

Our work depends on a Customer Service Support Specialist joining our team.

• Assess and validate requirements for stand‑alone tablets and other IT equipment used for training courses.
• Track hardware devices and software licenses and proactively ensure nothing enters end‑of‑life status, ensuring devices and licenses have been identified for procurement replacement.
• Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements.
• Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.
• Track, monitor, and communicate the status on procurements and installations.
• Provide polished skills in customer service while managing customer expectations.
• Track and perform operations and maintenance of stand‑alone laptops per security regulations to include updating the anti‑virus and patches to the operating system.
• Responsible for moving data between different procured systems, according to security guidelines and procedures.

• Education:
  
  Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience:
  
  3+ years of related.
• Required Skills and Demonstrated
  
  Experience:
  • Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype.
  • Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
  • Demonstrated experience with requirements management.
  • Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
  • Effective oral and written communication skills.
  • Experience with delegation of duties, knowledge sharing, and cross training in a team environment.
  • Ability to identify and initiate process improvements.
  • Experience with procurement mechanisms and processes for hardware and software procurement orders.
  • Assessing and validating requirements for stand‑alone tablets to include operations and maintenance and to keep system security plans up‑to‑date.
• Security Clearance Level: TS/SCI with Polygraph.
• Desired Skills and Demonstrated
  
  Experience:
  • Demonstrated experience with IT security guidelines and policies.
  • Experience with procurement mechanisms and processes for hardware and software procurement orders.
  • Basic knowledge of Project Management concepts and principles.
  • Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
  • Experience with transferring data between different systems.
• Location:
  
  Herndon, VA
  - On Customer Site.
• Hours:
  
  M-F 7:30 am-4:00 pm.
• U.S. Citizenship Required.

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting‑edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans.

The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly

Hours:

40.

Travel Required:

Less than 10%.

Telecommuting Options:
Onsite.

Work Location:

USA VA Herndon.

Location:

Herndon, VA
- On Customer Site.

Hours:

M-F 7:30 am-4:00 pm.