Customer Service Support Specialist - TS​/SCI Polygraph

Overview

Type of Requisition: Regular

Clearance Level Must Currently Possess: Top Secret SCI + Polygraph

Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph

Public Trust/Other

Required:

None

Job Family: IT Infrastructure and Operations

Job Qualifications:

Skills: Microsoft Office, Microsoft Windows, Technical Support

Certifications: None

Experience: 5 + years of related experience

US Citizenship

Required:

Yes

HOW A CUSTOMER SERVICE SUPPORT SPECIALIST WILL MAKE A DIFFERENCE:

• Assess and validate requirements for stand-alone tablets and other IT equipment used for training courses.
• Track hardware devices and software licenses and be proactive to ensure nothing enters end-of-life status, ensuring devices and licenses have been identified for procure replacement.
• Provide Tier 1 and Tier 2 support to include access administration, desktop support, problem resolution to IT systems and applications, support to classroom IT systems, and to initiate IT hardware and software procurements.
• Provide operations and maintenance support and access administration to an application that resides in a cloud environment to ensure the application runs smoothly and efficiently.
• Track, monitor, and communicate the status on procurements and installations.
• Provide polished skills in customer service while managing customer expectations.
• Track and perform operations and maintenance of stand-alone laptops per security regulations to include updating the anti-virus and patches to the operating system.
• Responsible for moving data between different procured systems, according to security guidelines and procedures.

• Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
• Required Experience: 3+ years of related
• Required Skills and Demonstrated
  
  Experience:
  
  
• Demonstrated experience with, but not limited to, MS Office suite, Adobe products to include Captivate and Connect and Skype
• Demonstrated experience with standard operational Windows environment, including but not limited to, desktop hardware, software, peripherals, and web technologies.
• Demonstrated experience with requirements management
• Demonstrated experience in account management including access management of systems and applications and for applications in a cloud environment.
• Effective oral and written communication skills.
• Experience with delegation of duties, knowledge sharing, and cross training in a team environment.
• Ability to identify and initiate process improvements.
• Experience with procurement mechanisms and processes for hardware and software procurement orders.
• Assessing and validating requirements for stand-alone tablets to include operations and maintenance and to keep system security plans up-to-date.
• Security Clearance Level: TS/SCI with Polygraph
• Desired Skills and Demonstrated
  
  Experience:
  
  
• Demonstrated experience with IT security guidelines and policies.
• Experience with procurement mechanisms and processes for hardware and software procurement orders.
• Basic knowledge of Project Management concepts and principles.
• Ability to clearly and accurately explain rules, procedures, and highly complex technical information both orally and written.
• Experience with transferring data between different systems.
• Location: Herndon, VA
  - On Customer Site
• Hours: M-F 7:30 am-4:00 pm
• U.S. Citizenship Required

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

#WeAreGDIT

Salary range:
The likely salary range for this position is $104,188 - $140,960. This is not, however, a guarantee of compensation or salary. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

• Scheduled Weekly
  
  Hours:
  
  40
• Travel Required: Less than 10%
• Telecommuting Options: Onsite
• Work Location: USA VA Herndon
• Total Rewards at GDIT: Our benefits package for all US-based employees includes medical, dental, vision, 401(k) with company match, paid time off, disability and life insurance, and other offerings.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans