Datacenter Technician

Overview

The Break/Fix Data Center Technician provides hands-on support for data center hardware by performing basic troubleshooting, repair, and replacement of equipment. This role supports day-to-day data center operations by responding to hardware incidents, completing assigned tasks, and following established procedures under the guidance of senior technicians or engineers.

• Perform break/fix activities on data center hardware, including servers, network devices, and storage systems
• Replace failed components such as hard drives, memory, power supplies, fans, and cables
• Rack, stack, and de-rack servers and related equipment
• Execute basic troubleshooting to identify hardware issues and escalate complex problems as needed
• Follow documented standard operating procedures (SOPs) and work instructions
• Open, update, and close tickets in a ticketing system with accurate notes and status updates
• Perform visual inspections and basic diagnostics on equipment
• Label, inventory, and track hardware assets
• Assist with cable management (fiber and copper) according to data center standards
• Maintain cleanliness and organization of work areas and racks
• Adhere to data center safety, security, and compliance policies at all times
• Work in a 24x7 environment, which may include nights, weekends, and on-call rotations

• Respond to break/fix requests within defined service level agreements (SLAs)
• Install replacement parts and verify functionality after repair
• Assist senior technicians with larger hardware deployments or maintenance activities
• Document work performed and communicate status to team members and supervisors
• Handle equipment carefully to avoid damage and data center incidents

• Basic understanding of computer hardware components (servers, storage, networking equipment)
• Ability to follow technical instructions and procedures accurately
• Comfortable working with hand tools (screwdrivers, torque tools, ESD equipment)
• Ability to lift and move equipment up to 40–50 lbs with or without assistance
• Willingness to work in a data center environment with noise, cold aisles, and raised floors
• Strong attention to detail and willingness to learn
• Basic computer skills (ticketing systems, email, documentation tools)
• Good communication skills and ability to work as part of a team

• High school diploma or equivalent required
• Associate degree in Information Technology, Computer Science, or related field preferred (or equivalent hands-on experience)
• 0–2 years of experience in IT support, data center operations, or hardware support preferred
• Entry-level certifications are a plus but not required (e.g., CompTIA A+, Network+, or equivalent)

• Exposure to data center environments or IT support roles
• Familiarity with ticketing systems (Service Now, Remedy, Jira, etc.)
• Basic understanding of networking concepts (ports, cables, switches)
• Willingness to pursue technical certifications