Onsite IT Services Technician- Herndon,VA Job Herndon area,Virginia USA,IT/Tech

Requisition Number: 105664

Onsite IT Services Technician - Herndon, VA

Location / Schedule

Onsite Monday through Friday in Herndon, VA / 8:00am to 5:00pm

Pay

$20-$27/hr depending on experience, plus full benefits

Insight at a Glance

As a Services Technician you will:

Basic knowledge of computer hardware, software, and peripherals.
Perform assignments as directed.
Provides timely and accurate updates to the clients ITSM ticketing system
Effective time management skills required.
Excellent decision making and problem-solving skills required.
Ability to communicate technical information to a non-technical audience in a clear and coherent manner required.
Ability to work in an environment that may be occasionally stressful when assisting clients on site required.
Strong communication skills required.
Superior customer service focus required.
Microsoft Windows 7/10/11 Operating Systems
Adobe applications

Essential Duties and Functions

Work as part of the IT infrastructure end-user support and engineering team.
Provide technical support for end-user hardware, software, mobile devices, and peripherals.
Respond to requests and problems, including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance.
Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation.
Oversee and ensure IT readiness for office relocations and new setups.
Responsible for maintaining and upkeeping office computer rooms, networking closets, and local site servers.
Identify and resolve problems promptly, gather and analyze information skillfully, and maintain confidentiality.
Demonstrate accuracy and thoroughness and monitor own work to ensure quality.
Adapt to changes in the work environment and manage competing demands.
Valid driver's license and a personal vehicle.
Willing to work out of standard work hours; eligible for overtime with pre-approval.
Might be required to travel occasionally to the other offices in the region
Perform other duties as assigned.

Required Qualifications

Minimum experience of 5 years in a similar support role in a corporate environment.
White Glove customer service skills and a high sense of urgency.
Highly proficient in troubleshooting with Windows 10, Windows 11, and M365 Office Suite.
Advanced-level troubleshooting experience in Adobe and other office productivity applications.
Intermediate skills using and maintaining Local and Azure Active Directory structure and domains, including auditing and group policy
Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
Experience with a ticketing system, Service Now preferred.
Experience in supporting users remotely via remote-in tools (preferably Bomgar/Beyond Trust) and MS Teams while working on issues with remote users.
Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
Experience in basic troubleshooting of networking with Meraki preferred.
Knowledge of File server and File Sharing systems, and SFTP applications.
Experience in troubleshooting VPN issues (preferably Windows VPN client).
Intermediate skills on-site support for resolving networking issues.
Outstanding written and verbal communication skills.
Knowledge of Information Security, Network Security, Firewall Administration, System Administration

What you can expect

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Onsite IT Services Technician- Herndon, VA