Financial Systems Integrator

Job Description We are looking for an experienced Financial Systems Integrator to join our team. This program will deliver engineering services for network infrastructure as well as sophisticated enterprise computing infrastructure including end-point devices, data center hosted servers, multi-Cloud services as well as virtualized applications, and storage systems. Enterprise Computing Engineering services include modern application technology including containerized solutions with orchestrated workflow that function both on customer premise, and via remote Cloud services.

Network infrastructure engineering services are comprised of core infrastructure, voice and video engineering, field engineering, application management and development for networks, network analytics, firewalls, network access controls and bandwidth service delivery. This is a fast paced, challenging, and rewarding experience in which you are able to provide solutions on one of the most complex and high profile programs within this community.,Required

Skills Produce clear communications to a variety of technical and non-technical audiences, track and respond to action items, support and participate in various integration activities and projects of varying urgency, size and complexity

Provide technical support to include account provisioning support for customers to get access to services from the following cloud service providers (CSPs):
Amazon Web Services (AWS), Microsoft Azure, Google Cloud IBM Cloud, Oracle Cloud Assist with analyzing user requirements, procedures and problems to automate or enhance existing systems and/or workflows

Perform Tier 1 support to answer customer inquiries and help resolve issues related to the customer’s cloud account and the account provisioning process

Utilize internal customer systems to set up the customer’s cloud account(s)
Coordinate and attend customer meetings to provide guidance on the account provisioning process, as needed

Develop Standard Operating Procedures (SOPs) to document team processes, as needed

Communicate relevant customer and business information to the customer and project teams, including collecting data and drafting talking point and preparing presentation slides

Ensure customer needs are met in a timely and cost-effective manner

Analyze financial data from the hosting database, Service Now, hosting teams and the customer's billing reports to ensure there are no discrepancies and anomalies in financial data before and after the billing process

Use pivot tables in MS Excel to analyze financial data pulled from the hosting database

General hosting account maintenance in Service Now to ensure proper information is present

Assist customer, PMs and project financial personnel in updating inventory and hosting service charges

Assist with processing Service Level Agreements (SLA)
Minimum of 3 years of experience with BS or MS degree in Business, Finance, IT or related field; 5 yars of experience without a degree

Experience using MS Access DB Experience using MS Excel, particularly creating pivot tables to analyze data Experience using Service Now Experience  using Linux command line to upload data

Must be detail-oriented

Must be able to multi-task and conform to shifting priorities, demands and timelines,Desired Skills

Experience with the customer's billing systems

Great customer service skills

Great communication skills,About Neo Max Neo Max  is a minority owned small business that specializes in Dev Ops, Data Science, and Cybersecurity IT solutions. With over ten years of experience in research, engineering and development, we take a “big picture” approach to meeting our business needs, prioritizing both technical and soft skills in the workplace for improved performance.

We create a thriving work environment that enables us to provide excellent support to our customers. We encourage and respect each other, just as we are encouraged and respected by our leadership. We are committed to contributing to the health of the organization by ensuring our words and actions align with our core values of Integrity, Diversity, Empowerment, Ambition and Service.

We recognize that we represent the company in all aspects of our professional interactions, and we treat individuals external to our organization with the same respect that we treat each other.