ServiceNow Product Manager
Listed on 2026-10-15
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IT/Tech
IT Project Manager, IT Business Analyst, Business Systems & Technology Analysis
MANTECH seeks a motivated career and customer-oriented Service Now Product Manager to drive the strategy, adoption, and delivery of our internal Service Now ITSM platform in Herndon, VA. This is a hybrid position.
This role combines product ownership with personnel and operational team leadership, bridging the gap between business stakeholders and technical execution.
Responsibilities include but are not limited to:Defining and executing the product vision, roadmap, and enhancement strategy for the internal enterprise Service Now ITSM instance.
Leading, mentoring, and directing a team of Service Now developers, system administrators, and business analysts.
Managing the end-to-end Agile software development lifecycle, including sprint planning, backlog refinement, user story creation, and release management.
Partnering with internal business units to capture requirements, optimize ITSM workflows (Incident, Problem, Change, Request, Asset), and drive platform adoption.
Establishing platform governance, performance metrics, and continuous service improvement initiatives.
Maintaining system baselines and configuration management items to align with enterprise architecture standards.
Recommending, and when approved, implementing process and policy improvements across the Service Now platform.
Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
5+ years of experience in IT Product Management, ITSM leadership, or Enterprise Systems Management.
Demonstrated experience managing or leading technical teams within an Agile/Scrum environment.
Deep functional knowledge of the Service Now platform and core ITSM modules.
Strong communication, stakeholder management, and conflict-resolution skills.
Experience working across a large team to drive technical agenda and managing complex, intertwined systems and data flows.
Certified Scrum Product Owner (CSPO), SAFe POPM, or PMP certification.
ITIL v3/v4 Foundation Certification.
Experience creating, maintaining, and communicating complex information technology documentation.
Self-starter with excellent people skills to work across teams and drive change throughout an organization.
- US Citizen
Must be able to remain in a stationary position 50%.
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations
MANTECH International Corporation considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
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