Director of Operations - SAP Business Data Cloud Platform

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP is the global market leader for business software and related services. SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to help protect the lives, assets, and information of Americans. We deliver SAP solutions with specialized levels of security and support designed to meet the requirements of U.S. national security and critical-infrastructure customers.

SAP Business Data Cloud (BDC) is a fully managed SaaS platform that unifies data, analytics, and business processes. It brings together capabilities including SAP Datasphere, SAP Analytics Cloud, BDC Foundation Services, BDC Cockpit, and integrations with services such as SAP HANA Cloud and SAP Databricks to provide a trusted data foundation for analytics, intelligent applications, and reliable AI.

U.S. citizenship is required; SAP NS2 does not offer visa sponsorship for this role.

As the Director of Operations for the SAP Business Data Cloud Platform, you will provide strategic and operational leadership for the availability, resilience, security, scalability, and customer experience of NS2’s BDC platform.

You will lead the development and execution of the platform’s operating model across a complex, multi-component SaaS environment. This includes establishing operational standards, service-level objectives, observability practices, incident and problem-management processes, release readiness, capacity management, customer provisioning, and disaster-recovery preparedness.

This leader will build and guide a high-performing, distributed 24x7x365 operations organization and serve as a key partner to Engineering, Product, Security, Compliance, Customer Success, Fin Ops, hyperscaler providers, and SAP product and operations teams. You will translate strategic platform objectives into disciplined operational execution—ensuring BDC delivers reliable, secure, and mission-ready services to NS2 customers.

• Deep expertise leading operations for highly available, multi-tenant cloud or SaaS platforms, with demonstrated success delivering availability, scalability, security, and operational reliability across AWS, Microsoft Azure, Google Cloud, or comparable environments.
• Proven success building and leading distributed, high-performing Cloud, Infrastructure, Site Reliability Engineering, Platform Engineering, or Operations teams supporting 24x7x365 services.
• Demonstrated ability to define and govern SLAs, SLOs, KPIs, operational controls, incident-management processes, disaster-recovery exercises, and root-cause analysis programs.
• Technical fluency with modern cloud-native and Dev Ops practices, including containers, Kubernetes, Docker, CI/CD, Infrastructure as Code, Terraform, Cloud Formation, configuration management, and automation tooling.
• Working knowledge of modern enterprise data and analytics ecosystems, such as SAP Datasphere, SAP Analytics Cloud, SAP HANA Cloud, Databricks, data integration, data products, and data-governance…