Senior Technical Program Manager, Network Firewall, NAT Gateway

Job :  | Amazon Data Services, Inc.

AWS Network Firewall, NAT gateway, Network Load Balancer (NLB), and Gateway Load Balancer (GWLB) sit in the data path for a large share of AWS customer traffic. Customers rely on them to secure, translate, and distribute traffic at global scale. We're looking for a Senior Technical Program Manager (Sr. TPM) who can break down complex, ambiguous problems and has a strong drive to deliver.

In this role, you'll own programs across a portfolio of network services where availability, security, and performance are essential. You'll set a high bar for operational and engineering excellence. You'll be a hands-on, pragmatic problem solver who can weigh trade-offs between competing priorities. You'll do well in a fast-moving environment with complex cross-team dependencies, where ambiguity is normal and creative solutions are expected.

• Lead end-to-end technical programs across the portfolio, including feature launches, infrastructure and fleet improvements, and multi-team initiatives that span several services.
• Drive security and compliance programs, working with internal security and audit teams to find gaps, set priorities for fixes, and track them to completion.
• Align engineering teams on how to architect, plan, and implement improvements and new programs, especially where work cuts across service boundaries.
• Translate business strategy into technical requirements, with clear milestones, owners, and timelines, using both technical and business judgment.
• Raise the operational bar by driving availability, resilience, and operational-readiness programs, and by turning lessons from operational events into lasting mechanisms.
• Partner across functions with Product Management, UX, engineering, security, and leadership to give customers a secure, reliable, high-performance networking experience.
• Think big and look around corners by leading long-range planning and making sure the organization invests in the right areas for the long term.
• Own complex dependencies, including cross-team requirements, release schedules, regional expansion, and trade-off decisions, and communicate status and risks clearly to senior leadership.

You'll spend your time where the portfolio's hardest problems meet. On a given day you might run a launch-readiness review for a new Network Firewall capability, align NLB and GWLB engineering teams on a shared infrastructure dependency, review progress on a security remediation program with audit partners, and write a document that frames a multi-year investment for leadership. You'll work closely with engineers and principal technologists, and you'll be trusted to make calls, unblock teams, and keep programs moving.

• 5+ years of technical product or program management experience
• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

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The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits…