Service Desk Analyst - Cleared Delivery

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day‑to‑day projects - it further protects the US defense industrial base from cyber threats; fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long‑haul courtesy of our 401k with company matching
• Bonuses and salary increase potential via our certifications plan

Service Desk Analyst

Full‑Time / Exempt

TS/SCI with Poly Active

Virginia

15-1151

$50,000 - $65,000 + incentive

• Dependent upon qualifications

Summit 7 is here to rise above the ordinary. The work we do here goes far beyond day‑to‑day projects - it further protects the US defense industrial base from cyber threats; fosters thought leadership and creates growth opportunities. Our support staff, sales team and technicians are all coming together to make a difference. We also recognize that you're a person with life beyond work, that's why we invest in these meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS and Ameritas
• See into the future with our luxurious VSP vision benefits
• Prepare for the long‑haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are - each of us makes an impact.

• IT support relating to technical issues involving Microsoft's core business applications and operating systems
• Monitoring and support of Backups
• Management of Exchange Online, SharePoint Online, Teams, One Drive for Business, Cloud App Security, Intune, and Azure Active Directory
• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, Wi‑Fi, and security
• Basic remote access solution support: IPSEC & SSL VPN, Remote Desktop Services, etc.
• Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets
• Consistently documenting changes and updates to client environments
• Communication with clients as required; keeping them informed of incident progress, notifying them of impending changes, and agreed outages

• Resolute dedication to unparalleled customer service.
• Fast turnaround of client requests.
• Ability to work in a team and communicate effectively.
• Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
• Escalate service requests appropriately