Team Lead Supplier Management Customer Operations

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The jobholder leads the Supplier Management Customer Operations team within the Airbus Americas Customer Services organization. He/She manages a customer and supplier portfolio and overall relationships within the Supplier Management Supplier Furnished Equipment OEMs scope. The team focuses on resolving daily operational supplier-related topics escalated by Operators across North and Latin America. The scope is the Airbus Legacy and A220 aftermarket product support contractual framework.

• Manage an allocation of strategic regional Customers and ensure resolution of customer queries related to supplier management for equipment, cabin and engine suppliers within lead time targets
• Qualify and record queries in Customer Relationship Management tools.
• Manage the customer relationship for key customers with respect to supplier management, including communications on: supplier improvement plans, supplier performance KPIs, Rating results, SIM commitments, and CSIP improvement plan
• Create a network with customer-facing counterparts at Airbus (CSD, Satair, Field Reps, etc.) to ensure airline supplier management needs are captured and addressed
• Ensure Roles and Responsibilities are clearly communicated and applied with other Airbus Customer Services Business Units
• Support tripartite meetings as required
• Conduct regular visits to Customers, also with the team as required

• Manage an allocation of SFE suppliers.
• Ensure suppliers adhere to Airbus Supplier support requirements (GCP, SSC and SPSA)
• Organize supplier meetings locally in the Americas and regular management meetings, as needed
• Contribute to the development of the long-term supplier improvement plan managed by SOx commodity teams by providing recommendations based on recurrent regional customer issues
• Develop specific regional improvement plans where required
• Ensure supplier follow-up towards airlines for low rating scores and negative comments
• Provide executive briefs on supplier operational topics for airline senior management meetings (SMM, ERM)
• Contribute to briefs for supplier senior management meetings (ASM)
• Actively share customer pain points within the SO organization to ensure the voice of the customer is incorporated into future SSC template and negotiation

• Lead weekly team look ahead meetings with the team to review operational risks and track resolution progress
• Act as the First level of escalation for the team in order to resolve complex Customer queries by interfacing and negotiating with the supplier stakeholders when cases/tickets are not progressing
• Develop relationship and contribute to continuous improvement on ways of working within SO with the Aftermarket Supplier Management team SOM (contract management) and Aftermarket Supply Chain Operations SOP (spares/repairs performance and recovery management)
• Contribute to weekly/monthly supplier reports. Analyze the reports and submit to management a weekly/monthly consolidated but comprehensive review of the suppliers activity
• Actively engage with the other functions in Airbus Americas Customer Services
• Propose and lead improvement projects within the context of the supplier management - operations team related to customer feedback (CSIP, transactional feedback,...) and process improvement
• Lead the team contribution to the regional Airbus and Aviation Industry events and conferences with airlines and suppliers as required (SIM, AMC, MRO, ACPC, SPSA, large-audience training)
• Analyze CSIP results to define team action plans and provide recommendations for the global SO organization
• Report on market perception using insights from the American Supplier Rating, CSIP, customer visits, and market demand analysis
• Prepare analytical insights from annual Americas Supplier Rating survey results for the regional webinar
• Track Tech Request/Salesforce activity and monitor OnTime Delivery KPIs to identify trends and corrective actions
• Consolidate performance data and provide relevant reporting inputs for internal…