Program Manager - Health Portfolio

Level: Management,

Job Location:

GAP HQ - Herndon, VA 20170, Position Type:
Full Time, Education Level: Bachelors Degree,

Travel Percentage :
Up to 25%,

Job Shift: Day, Job Category:
Program Management,

Supervisory Responsibilities:

May be responsible for supervision of onsite Managers, Leads and/or other onsite staff, as well as Project Managers within a portfolio structure.

The Program Manager will work within a management team, and with Portfolio Managers and/or Senior Program Managers. Program Manager is responsible for oversight of contract and financial performance, service delivery, quality management, employee management, organic program business growth, and related proposal development activities. The ideal candidate will identify new relationships and deliver experience to current engagements, providing leadership to ensure that every engagement is successful.

The position may be a blend of program management and client delivery responsibilities.

• Is responsible for a well-defined program or multiple projects within a portfolio structure.
• Directs and oversees performance of Project Managers within a portfolio, and may also direct onsite Managers, Leads., first line project supervisors, and other staff in support of customer requirements.
• Provides direction and mentorship to Project Managers and other junior staff within a portfolio.
• Ensures administrative, procedural and operational guidelines set forth by customer contracts, contract vehicles, task orders, and organizational policies and procedures are followed.
• Oversees project performance against requirements and metrics and production of deliverables.
• Responsible for overall project performance and management of and issues that may arise and applies hands-on support to troubleshoot and resolve issues.
• Works with company functional Departments to execute various contract delivery requirements, proactively identify and mitigate potential issues, and collaborate on internal processes and procedures.
• Coordinates and executes organizational and portfolio quality management activities in accordance with requirements of ISO 9001: 2015 registered Quality Management System.
• Develops improvement initiatives and manages scope, strategy, project plans, resource allocations and budget for each engagement
• Serves as primary interface and point-of-contact to clients; provides next-level coverage for customer interfaces of subordinate Project Managers within the portfolio.
• Reports activities and those of subordinate Project Managers/Leads to senior staff members within the portfolio structure.
• Attends meetings with Client personnel including, Contracting Officer, COR/COTR, Technical Monitors, or others to ensure contract compliance and customer satisfaction. Contribute and make recommendations to client requirements as needed.
• Responsible for quarterly client project meetings, in-process reviews (IPRs), and sales objective reviews (SORs).
• Identifies, develops and manages the client and employee relationship.
• Develops process improvements for work delivery and contract services.
• Provides leadership to cross functional teams in multiple offices.

• May manage 100+ employees depending on programs and contracts.
• Synthesize data acquired from client and employee to prepare/conduct annual/interim performance reviews for employees in the field, and Project Managers within the portfolio.
• Handles personnel actions including HR compliance issues, submits personnel action change forms, makes hire recommendations, and implements disciplinary actions.
• Reviews and approves employee timesheets and manages time and attendance.
• Respond to employee inquires and needs by answering moderate and complex questions and concerns and directing them to the appropriate department (HR, Payroll) as needed.
• Responsible for collaborating with the customer, Project Managers, internal recruiting department, and human resources to staff vacancies.
• Schedule, coordinate and attend employee events to include employee recognition events, luncheons, and happy hours.
• Prepare summaries for employee awards, contract past performance write ups, internal reports and newsletter content.

• Effectively manages requirements and reports data for projects and programs valued at $5M or more.
• Monitor contract/project activities to ensure scope of work, project management plans, reporting deliverables, training, and delivery schedule are…