Sr Manager, Content Design

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T-Mobile is changing the way people buy wireless by offering a more customer‑focused and simplified experience. We are a customer‑obsessed company, and we are also evolving into a data‑driven mobile technology business. At T-Mobile, we pride ourselves on being the Un‑Carrier, industry disruptors obsessed with solving our customer’s pain points.

Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us.

As a Senior Manager of Content and Conversation Design, you will lead, influence, and set the vision of human‑centered content and conversation experiences across T-Mobile’s digital ecosystem. As part of the Product Experience Design & Innovation (PXDI) organization, you will define and manage the end‑to‑end product content and conversation design strategy and inspire and influence product design, product management, marketing, and other disciplines to lead with user‑centric content— enabling teams to build great products that share a cohesive product vision and narrative, to address real user needs.

• Lead a team of Content and Conversation Designers,providing feedback and coaching on career development, content creation, conversation design, and content strategy to drive the evolution of customer experiences across T-Mobile products.
• Establish aContent & Conversation Design team within an established organization.
• Drive content and conversation design guidelines and best practices to build deep connections and trust with customers by delivering cohesive product narratives and conversational experiences across digital and AI‑powered products.
• Influence and lead style guides, conversational principles, and design language toestablishclear, consistent voice, tone, and personality aligned with the T‑Mobile brand.
• Identify and champion the most efficient content and conversation design workflows while seeking opportunities to improve existing processes and collaboration across teams.
• Organize existing content and conversational assets, create guidelines for future experiences, and ensure consistency across channels, customer touchpoints, and AI interactions.
• Use human‑centered design methods to design, craft, and test content and conversational experiences that address real customer challenges and improve task success.
• Set clearobjectivesand KPIs for content quality, conversational effectiveness, customer engagement, awareness, impressions, visits, and overall experience performance.
• Create tools, guides, templates, and reusable patterns that empower the team to deliver scalable, high‑quality content and conversational experiences.
• Partner with Product, UX, Research, Engineering, and AI teams to ensure content and conversation design strategies support business goals, customer needs, and responsible AI experiences.

• Bachelor's degree
• 4–7 years of experience in content design, conversation design, UX writing, or the development of content inventories, taxonomies, and content strategies.
• 2+ years of direct people management experience, including coaching and developing design talent.
• Experience collaborating with internal cross-functional partners to drive business and customer outcomes.
• Knowledge of design…