Overnight Incident Monitor

Job Purpose/Summary

The Overnight Incident Monitor is a mission-critical member of our 24/7/365 operations center, responsible for front-line emergency monitoring and non-emergency issue coordination.

Primary Role:
Emergency Issue Monitoring

• Monitor and respond to 360 Aware SOS alerts, providing immediate triage and executing workflow procedures for emergency events.
• Track, document, and communicate incident status in real time across internal systems and stakeholders.

Secondary Role:
Product Support Coordination

• Monitor and escalate priority one service issues to on-call technical support personnel.
• Ensure non-emergency service requests are documented and addressed according to standard operating procedures.

• High School Diploma
• Satisfactory Background Investigation – Security Clearance Eligible
• Available to work permanent overnight shift rotations.
• Preferred Candidate:
  Prior experience in public safety communications, emergency response, alarm monitoring, security, watch desk, and fusion center highly desirable. Military veterans and public safety professionals are strongly encouraged to apply.

Should be willing to work in a variety of settings as needed, including overnights, weekends, and holidays.

Estimated travel: 0%

Physical requirements

Prolonged periods of remaining in a stationary position at a desk and working on a computer.

Direct reports

None