Sr. Customer Support Manager - NASA & Civil

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can:
Shape your own future, build the next big thing, and change the world.

To be eligible for this position, you must be a U.S. Person , defined as a U.S. citizen, permanent resident, Asylee, or Refugee.

Note on Cleared Roles: If this position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3).

Please review the job details below.

Vantor is seeking a Sr. C ustomer Support Manager to join our USG team, fo c using on expanding the use of our satellite imagery and derived geospatial solutions within NASA and other U.S. C ivil Government agen c ies . In this role, you will be responsible for expanding and growing existing multi-million-dollar programs that leverage Vantor’s c utting-edge spatial intelligen c e for appli c ations in Earth s c ien c e and disaster response.

This position requires a strategic mindset, sophisticated business acumen, and the ability to navigate the complexities of government procurement. You will collaborate with senior leaders internally and with program managers, researchers, and key decision-makers at NASA, NOAA, USGS, and other federal agencies. Your primary goal will be to expand Vantor’s role as a critical p a r t ner in supporting national and global scientific objectives .

This role is eligible to work remotely in the US.

What You’ll Be Doing:

• Expansion and Growth: Responsible for working with NASA C SDA team t o identify use c ases and adoption of our 2D and 3D produ c ts . I dentify use c ases for additional Vantor produ c ts and solutions. S urvey potential use c ases a c ross C ivil Agen c ies , drive demand to the NASA C SDA team, and exe c ute on delivery.

• Agency Engagement: Establish and maintain strong relationships with key stakeholders, program managers, and technical leads within NASA, NOAA, USGS , USDA , and other federal civilian agencies.

• Solution-Oriented Mindset : Drive the adoption of Vantor’s spatial intelligence solutions to support critical government missions, including environmental monitoring, natural resource management, and disaster resilience .

• Proposal & C apture Leadership: Lead the development of c ompelling proposals and c apture strategies for large-s c ale federal c ontra c ts, ensuring that Vantor’s unique c apabilities are c learly aligned with agen c y requirements and s c ientifi c goals.

• C ollaboration: Work c losely with internal and external senior leaders to position Vantor as a thought leader and trusted partner in the federal s c ien c e and te c hnology c ommunity.

• Market Analysis: Analyze government budgets, strategi c plans, and market trends to identify new growth opportunities and develop business plans tailored to the evolving needs of the C ivil and NASA spa c e se c tors.

• C ontra c t Management: Build and manage a opportunities, providing a c c urate fore c asting and reporting on key performan c e indi c ators using C RM tools.

Minimum Requirements:

• Bachelor's degree in a relevant field .

• Ability to get Clearance.

• 5+ years of experien c e in program management, business development, or sales within the U.S. Federal Government market.

• A fundamental understanding of geospatial data, satellite imagery, and its appli c ation in Earth observation, remote sensing, or environmental s c ien c e .

• Demonstrated su c c ess in c apturing large, c omplex government c ontra c ts and programs.

• Ex c ellent c ommuni c ation skills, with the ability to influen c e and present c redibly at all levels of an organization and within…