Care Co-Ordinator

We are looking for an enthusiastic, compassionate Care Coordinator to join our friendly practice. This is a part-time position for 31.5 hours per week. The work pattern is:
Monday 8.00 am to 5.00 pm
Tuesday 8.00 am to 4.00 pm
Thursday 8.00 am to 4.00 pm
Friday 8.00 am to 4.30 pm

Our Care Coordinators work closely with the Duty Doctor and wider team to support patients with complex health and care needs.

This is not a traditional reception-based Care Coordinator role. You will have an administrative and patient focused role, supporting the clinical team to provide coordinated care to vulnerable patients.

You will work with patients with long-term conditions, frailty, cancer, dementia and other complex needs, helping coordinate their care, reduce health inequalities and ensure they receive high-quality support. You will also carry out home visits where appropriate.

You will have undertaken your Care Certificate, or be willing to complete it, enabling you to undertake patient-facing clinical activities such as dementia reviews and blood pressure checks.

There are administrative tasks including running searches and reports, reviewing patient information, and working with data in Excel. You should be comfortable handling information accurately and using Excel to organise and manage data.

You will also support the practice to achieve QOF targets and maintain key patient registers.

This is an excellent role for someone who enjoys working with people and is organised and proactive.

• Supporting the Duty Doctor with the coordination, follow-up and management of patients requiring additional support.
• Identifying patients who may benefit from proactive care and appropriate intervention.
• Supporting patients with long-term conditions, frailty, dementia, cancer and other complex needs.
• Coordinating care between patients, carers, GPs, community services, hospitals and other healthcare and voluntary sector organisations.
• Supporting patients and carers to navigate health and social care services and addressing barriers to accessing appropriate support.
• Maintaining accurate and up-to-date patient registers and supporting QOF targets, recalls and proactive care activity.
• Identifying patients due reviews or other aspects of care and helping to ensure these are completed.
• Undertaking appropriate patient reviews and clinical observations within your training and assessed level of competence, including dementia reviews and blood pressure checks.
• Supporting personalised care and care planning.
• Liaising with the wider multidisciplinary team to promote effective communication and coordinated care.
• Supporting carers and identifying where additional help, advice or signposting may be appropriate.
• Supporting audits, searches and other practice initiatives to improve patient care and outcomes.
• Contributing to service development and identifying opportunities to improve the way we deliver care.

We are a friendly and forward-thinking GP Practice looking after over 25,000 patients in and around Herne Bay. We are based over two sites and have a large team of staff all working together to provide a high standard of person centred care for our patients.

We are a flexible, friendly and supportive Practice. Ensuring our employees feel valued and happy in the workplace is an important value to us.

• Coordinate care for patients with complex health and social care needs.
• Develop positive and supportive relationships with patients and carers.
• Help patients understand and navigate available health, social care and community services.
• Liaise with healthcare professionals and external agencies to ensure effective communication and continuity of care.
• Identify patients requiring additional support and elevate concerns appropriately.

• Undertake clinical and patient-facing activities within the individual's training, competence and agreed scope of practice.
• Undertake blood pressure checks, dementia reviews and other appropriate clinical reviews following appropriate training and assessment.
• Support clinicians with proactive patient care and recall activity.
• Recognise and elevate any concerns identified during patient contact to an appropriate clinician.

• Support the practice in achieving QOF targets and other contractual requirements.
• Maintain and update relevant patient registers.
• Identify patients who are due reviews, investigations or follow-up.
• Assist with searches,…