Player Care Coordinator - URFC

Player Care Coordinator - URFC

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About Us: Utah Royals FC, Real Salt Lake, Real Monarchs, and the RSL Academy are united by a shared mission of winning together through development. We are committed to building world‑class teams by investing in people—developing players, staff, and leaders through collaboration, growth, and a high‑performance culture. If you’re passionate about sport and motivated to grow your career in a purpose‑driven organization, we invite you to join us.

Summary: The Player Care Administrator is responsible for supporting Utah Royals FC players and their families with day‑to‑day personal, logistical, and onboarding needs to ensure a smooth transition into the Club and the Utah community. This role serves as a primary point of contact for players as they relocate, acclimate to the market, navigate lifestyle needs, understand Club resources, and manage ongoing practical matters throughout the season.

The position plays a crucial role in promoting player wellbeing off the field, supporting a positive player experience, and fostering a strong connection between players, their families, and the Club.

• Build trusting relationships with players, staff, and families, serving as a reliable and responsive resource for day‑to‑day needs.
• Serve as the main point of contact for onboarding and market integration for newly signed, drafted, traded, or loaned players.
• Coordinate relocation logistics, including temporary and long‑term housing, travel arrangements, moving support, and local transition needs.
• Assist players and families with life setup tasks such as:
  • Securing transportation or vehicles
  • Hotel accommodations
  • Housing searches and lease guidance
  • Utilities setup
  • Opening bank accounts
  • Obtaining state IDs or documentation
  • Phone plans and technology setup
  • School or childcare exploration when applicable
• Help players navigate local amenities, services, and regional community networks (restaurants, gyms, therapists, barbers, etc.).
• Maintain consistent communication with players regarding logistics, deadlines, and Club processes.
• Support international players with cultural adaptation and life in the U.S. (non‑immigration legal advice excluded).
• Coordinate family‑related needs, including arrivals, departures, special events, and matchday access logistics.
• Assist with player appearance logistics in collaboration with team operations and communications staff.
• Maintain accurate records, forms, onboarding documentation, and logistical checklists.
• Partner with Sporting Operations to support player integration and retention initiatives.
• Attend training sessions, home matches, and team events to remain accessible to players.
• Travel as needed to provide continuity of support during away matches or team trips.
• Support players with education and professional development.
• Support players with community engagement around their particular interests.
• Other duties as assigned by the Assistant Sporting Director or Sporting Operations leadership.

• Previous experience in player care, concierge services, customer experience, student‑athlete support, or high‑touch client service roles.
• Ability to maintain confidentiality and exercise sound judgment and professionalism.
• Excellent interpersonal, relationship‑building, and communication skills.
• Strong organizational skills with the ability to manage multiple simultaneous priorities.
• High attention to detail with proactive follow‑through.
• Ability to work irregular hours, including evenings, weekends, matchdays, and holidays.
• A bility to travel with the team as required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint); familiarity with team management systems preferred.
• Valid driver’s license required; ability to drive Club vehicles when needed.
• Must pass a background check and become Safe Sport certified.

• Bachelor’s degree in Social Work, Human Resources, Hospitality, Psychology, Sport Management, or related field preferred.
• Bilingual skills (Spanish or Portuguese) strongly preferred but not required.

The job requires…