Inbound Loans Financial Service Representative

Inbound Loans Financial Service Representative#  ## Inbound Loans Financial Service Representative Apply:
Off-site Utah:
Full time:
Posted Yesterday:
R20631#
** Please reference the schedule and minimum qualifications listed below before applying.
** If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.#
** Job Summary
** Delivers extraordinary loan member experiences through the Service Center via online, mobile and phone channels. Receives inbound phone calls and follows up with members on submitted online/mobile loan applications in a timely matter while adhering to established service standards. Completes loans from start to finish, gathers, analyzes, verifies, and processes all necessary information provided by Mountain America members. Assesses, Advises and Assists member to recognize and meet additional member needs by providing quality service through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.#

** Job Description
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* LOCATION:

** MACU Footprint
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* SCHEDULE:

*** Saturday 8:00 am-4:30 pm;
Tuesday-Friday 11:30 am - 8:00 pm (Mountain Time) Sunday, Monday off    To be effective, an individual must be able to perform each job duty with the ability to show proficiency in the following areas by utilizing training, Knowledge Center, and supervisory resources.
** Member Focus
*** Provides exceptional member service via inbound calls and online/mobile channels for credit union membership by assessing member needs, advising to improve their financial situation.  Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.
* Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
* Consistent focus on increasing member satisfaction, building the membership base and account retention.
* Expected to meet sales and service goals.
* Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
** Loan Servicing
*** Interviews members and originates loans by accepting, reviewing, and approving loan applications via the phone and online/loan channel.
* Interviews loan applicants, reviewing credit report and cross-sells loans.
* Evaluates and verifies loan applications and credit criteria. Computes debt ratios. Verifies employment and income. Determines value of collateral. Recommends loan decisions and cross sells to meet member needs.  Conducts processing and closing documents for personal, RV, auto, business loans, and HELOC loans.
Effectively hands off to underwriting department within limits of authority and notifies applicant of loan decisions.
* Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to their position
* Works in conjunction with other business partners (Home Equity, Mortgage, Underwriting, Consumer Lending and Loan Servicing) to ensure we adhere to all established Federal regulatory guidelines.
** Other Responsibilities
*** Performs necessary verification process
* Represents the credit union in a…