Service Desk-Herriman Job Herriman area,Utah USA,Retail

Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
10% discount, restrictions apply
Ace Hardware Discount at Lees Ace Hardware locations
Paid Time Off to those who qualify
Friendly and supportive team atmosphere.
Opportunities for career advancement and professional development.
Safety forward atmosphere
Innovative, supportive, and input driven management team.

Benefits:
Compensation:

Competitive hourly wage/salary.
Paid time and a quarter on Sundays
Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
10% discount, restrictions apply
Ace Hardware Discount at Lees Ace Hardware locations
Paid Time Off to those who qualify

Work Environment:

Friendly and supportive team atmosphere.
Opportunities for career advancement and professional development.
Safety forward atmosphere
Innovative, supportive, and input driven management team.

Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.

Total Hours Per Week: 15-25 hrs/wk

No Of Positions: 1

Position Summary:

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve. The Customer Service Desk Clerk provides friendly, efficient, and professional assistance to guests at the service desk.

This position handles guest inquiries, returns, exchanges, and specialty item sales such as balloons, money orders, hunting and fishing licenses, and more. In addition to assisting guests directly, the Customer Service Desk Clerk plays an important role in supporting overall front‑end operations by helping ensure smooth service, minimal lines, and peak performance of the front‑end team. They work closely with the Front‑End Manager to oversee the daily flow of the department and deliver an exceptional shopping experience for every guest.

Primary

Position Duties:

Key

Duties and Responsibilities:

Greet and assist guests at the service desk with courtesy and professionalism.
Process returns, exchanges, and refunds according to company policies.
Answer phone calls, respond to guest inquiries, and direct calls to the appropriate department.
Assist in monitoring front‑end operations, helping ensure lines stay minimal and guests are served quickly.
Work side by side with the Front‑End Manager to help oversee cashiers, baggers, and front‑end workflow.
Balance cash drawers and maintain accurate transaction records.
Assist with guest complaints, concerns, or special requests, escalating when necessary.
Keep the service desk area clean, organized, and well‑stocked with supplies.
Support front‑end operations as needed, including bagging or assisting at registers.
Verify correct payment methods are accepted and properly processed.
Ensure team members are aware of current promotions, ad pricing, and in‑store specials.
Oversee daily cash handling procedures, including tills, safe counts, and deposits
Maintain cleanliness, safety, and organization of front‑end, entry areas, and parking lot.

Guest Service:

Ensure each guest receives a prompt, friendly, and efficient checkout experience
Provide knowledgeable answers to guest inquiries.
Assist in training team members to resolve guest concerns professionally and escalating when necessary.
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