Reservations Agent

Overview

Hershey Entertainment & Resorts Company (HE&R) is an award‑winning entertainment and hospitality organization that includes Hersheypark, The Hotel Hershey, Hershey Lodge, the Giant Center, restaurants, and more. We uphold the legacy of our founder, Milton S. Hershey, and live by our Core Values:
Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others. Our call center team helps guests make and modify reservations and provides information about the Hershey destination.

• Provide accurate information concerning the Hershey destination including rates, package plans, events, promotions, attractions, and availability.
• Think analytically to seek alternatives and resolve guest opportunities.
• Build rapport with clients and offer recommendations based on the guests' needs, effectively closing sales for our resorts, spas, and destination activities.
• Accurately detail guest reservations.
• Perform other duties as assigned.

• Must be 18 years of age or older.
• Must have a high school diploma or equivalent.
• A minimum of one year of customer service, hospitality, or sales experience is preferred.

• Clear written and verbal communication skills in English.
• Must complete a typing test with at least 32 words per minute during the interview.
• Ability to identify client needs and concerns over the telephone and offer solutions.
• Excellent problem‑solving and decision‑making skills.
• Strong technical skills, including keyboarding and PC experience.
• Professional image representative of the company.
• Detail‑oriented.
• Ability to multi‑task and work under pressure.
• Adaptability to changing circumstances, policies, and information.

• Operational hours vary from 8 AM‑8:30 PM, seven days a week.
• Availability to work a minimum of four weekend days per month.
• Availability to work at least one evening shift per week and some holidays.
• Commitment to a 35‑hour-per-week training schedule for two weeks.

Benefits include free admission to Hersheypark, discounts, medical, dental, and vision coverage starting the first day of the month after beginning work, 401(k) contribution, paid time off, and more.

Hershey Entertainment & Resorts Company is an Equal Opportunity Employer.