General Manager |Hershey TownPlace Suites

General Manager | Hershey Town Place Suites

Join to apply for the General Manager at Shaner Hotels.

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Focus on achievement of hotel financial goals and budget targets.
• Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
• Develop accurate and aggressive long and short‑range financial objectives consistent with property objectives.
• Ensure that all Shaner and franchise operating standards are followed.
• Be accessible to guests and employees.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints, ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Lead all aspects of employee performance to ensure productivity and a quality work environment.
• Establish standards and procedures for cleaning and safe working conditions in all departments.
• Work to ensure high scores for customer service, cleanliness and related items on all Shaner and Franchise inspections.
• Other duties as assigned.

• Minimum of five years of progressive leadership experience in the hospitality industry.
• Ability to satisfactorily communicate with guests, management and co‑workers to their understanding.
• High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
• Bilingual English/Spanish a plus.
• Knowledge of budget preparation and cost controls.
• Working knowledge of all hotel departments.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to apply good judgment to carry out instructions.
• Knowledgeable of the property management system.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management.

You can find out more by visiting our website,

Hershey Towne Place Suites is the newest addition to the award‑winning Shaner portfolio of hotels. Located in the "Sweetest Place on Earth," this hotel will be a part of your visit to the Chocolate Capital of the World. Stay tuned for more information, including opening dates and career opportunities.