AI Solution Architect

Position: Staff AI Solution Architect
Why Hershey:

At The Hershey Company, our culture is rooted in purpose and inspired by Milton Hershey’s enduring vision that business should create opportunity for others. Through our commitment to corporate philanthropy, we create positive impact by supporting communities, helping children thrive, and operating as a business for good. This includes our deep and long standing partnership with Milton Hershey School, where we invest in education, workforce readiness, and hands on engagement to help students succeed beyond the classroom.

Supported by strategic grantmaking, product donations, cross brand collaboration, and strong employee volunteerism, Hershey offers a place to work where making a difference—locally and globally—is part of how we do business every day.

About The Hershey Company The Hershey Company (NYSE: HSY) is an industry-leading snacks company known for making more moments of goodness through its iconic brands. With a strong portfolio across chocolate, confectionery, and salty snacks, Hershey delights consumers every day. Our beloved brands include Hershey’s, Reese’s, Kit Kat, Dots Pretzels, Lesser Evil, Jolly Rancher, Twizzlers, Ice Breakers, and more.

At Hershey, we are committed to making a meaningful difference in the communities where we live, work, and do business. This commitment originated with our founder, Milton Hershey, and continues to shape who we are today.

Guided by our employee value proposition, Lead Today. Create Tomorrow, we empower our people to drive impact now while shaping what comes next. Our One Hershey mindset brings teams together across functions, geographies, and businesses, enabling us to operate with speed, collaboration, and shared purpose.

The Hershey Company is proud to be recognized as a top employer in the United States, reflecting our commitment to our people, culture, and purpose. [US Job Pos...Pilot.docx | Word]How will you fit in the big picture?

The Staff AI Solution Architect serves as the business translator and delivery leader connecting functional business priorities with enterprise AI, automation, and technology capabilities. This role helps accelerate business outcomes by identifying opportunities where AI and automation can create value, partnering with Information Services (IS) to define strategy and roadmaps, and leading the delivery and adoption of scalable digital solutions.

The position may support Legal, Finance, or Growth functions and plays a critical role in shaping how AI-enabled ways of working drive productivity, innovation, and business impact across Hershey.

What will you do?

Serve as the primary business owner for AI and automation priorities within the supported function.

Partner with business leaders, users, and IS teams to identify opportunities, define requirements, and prioritize initiatives.

Translate strategic business needs into practical AI agents, workflows, automations, and digitally enabled capabilities.

Lead initiatives through design, testing, deployment, adoption, measurement, and lifecycle management.

Develop agent job descriptions, success metrics, KPIs, and value realization plans for AI-enabled solutions.

Establish and track adoption, productivity, operational, and business outcome metrics.

Drive change management, stakeholder engagement, learning, and adoption of new ways of working.

Collaborate with enterprise AI, data, security, privacy, legal, and governance teams to ensure solutions are scalable, compliant, and responsibly governed.

Identify opportunities to consolidate, redesign, scale, or retire solutions based on business value and performance.

Contribute to enterprise best practices, playbooks, standards, and reporting related to AI investment and value realization.

Minimum Requirements

Experienc…