QA & FS Manager

Responsibilities

You will ensures compliance with the PEP program at assigned manufacturing facilities. Develop and implements strategies and plans to simplify and continuously improve systems based on PEP. Serve as the core team representative at the sites, making decisions related to food safety and quality risks.

• Acts as the quality representative for innovation and capital projects at the site, leading the QA portion of Quality Design Reviews (QDRs) for each project.
• Monitors the effectiveness of training, Good Manufacturing Practices (GMPs), Environmental Monitoring and Management Program (EMMP), Master Sanitation Schedule (MSS), quality testing, and food safety programs (AIS, CCPs, magnets, QCPs).
• Investigates quality incidents, consumer and customer complaints, manufacturing errors, and audit findings at assigned sites; identifies root causes, determines corrective and preventive actions, and verifies their effectiveness.

• Program Administration:
  Responsible for ensuring the implementation of all relevant elements of the PEP Program. Oversees compliance and effectiveness of the Food Safety Plan, Food Quality Plan, and prerequisite programs. Organizes and leads HACCP team meetings. Conducts verification and validation of the Quality & FS Programs in accordance with established schedules. Provides leadership during audits by FDA/PDA and local state agencies.
• Project/Innovation:
  Ensures FS & Quality PEP system elements are considered in all product innovation and process change projects. Serves as QA on project teams and supports new product launches from testing to production to uphold system integrity.
• Compliance:
  Facilitates production activities to meet quality/safety specifications and regulatory standards by providing training to personnel in the required areas. Work with SMEs at corporate to ensure compliance to regulatory requirements in ingredients and packaging materials. Monitors weight control program to ensure Compliance to Regulatory requirements.
• Training:
  Conducts and develops training specifically for site employees and regularly follows up with employees to ensure that they understand the requirements of their jobs. Leads the efforts to educate and train site’s employees on food quality and food safety. Develops and/or implements training programs to assure compliance and understanding of internal quality expectations and regulatory compliance.
• Auditing:
  Maintains Audit Ready status of the sites by frequently (daily) auditing the local site (Hershey Chocolate World) and at a defined frequency the other 9 sites (NY Chocolate World, Las Vegas Chocolate World, Niagara Falls Chocolate World, 47 Building for Printed cup, 1918 Chocolate World copacking, Sweet Jubilee, Green Rabbit, Chocolate Works Portland and Chocolate Works NY). Communicates findings to the relevant parts of the site and follows up on closure of actions.
  
  Conducts internal and external audits in accordance with Product Excellence Program (PEP)/ Hazard Analysis and Critical Control Point (HACCP) / Environmental compliance procedures. Develops corrective and preventive action plans to ensure compliance standards are met. Support any new sites to be used by THX.
• Incident Management:
  In conjunction with the site team investigates, troubleshoots and analyzes incidents. Initiates corrective actions and communicates findings as appropriate. Uses various computer support systems (QIMS (Quality Incident Management System), etc.) to help isolate / solve problem. Manages product holds, perform root cause analysis and develop corrective and preventive actions. Partners with cross functional groups (Manufacturing, Marketing, Legal, etc.) and external business partners to ensure communications and action plans are established.
  
  Ensures timely and cost-effective resolutions are achieved. Leads the internal product and material traceability in case of product recalls, withdrawals, and recovery.
• Improvement:
  Facilitates process/procedure improvement related to product and overall quality.
• Subject Matter Expert: FDA Regulations, Global Food Safety Initiative, Data Management/Trending, Processing, Packaging,…